The dynamic between perception and reality – both at the organizational and the individual level – is a big theme in the study of organizations. In an organization, factual realities often don’t really matter. What drives people’s and organizations’ actions, and what shapes people’s understanding and experience of an organization, is their perception of how things are or how they should be, not what things really are.
I recently saw two movies that, in very different ways, deal with that same issue of perception versus reality. (more…)