organizations

It’s Everywhere…Again

The last couple of weeks have been full of news about workplace abusers and harassers being called out. It seems that every time I look at Twitter there’s a link to yet another story about an accusation of inappropriate behaviour. It’s good that this behaviour is being brought into the open. But two decades ago there was also a huge uproar about harassment when Supreme Court nominee Clarence Thomas was accused of harassing the staff in his office.

So it puzzles me why we apparently need to have this same conversation all over again – especially when most organizations now have statements or policies about zero tolerance for workplace harassment or abuse.

These discussions of high-profile incidents of obvious harassment also have another effect. They distract attention from other forms of harassment. Harassment isn’t just the big incidents; it’s also the little things that happen over and over again.

Earlier this year, a study pointed out some very good examples of smaller, ongoing harassment. Alice Wu, the author of the study, was (more…)

Ask Not What Amazon Can Do For You

The mighty Amazon has announced that it is looking for a city in which to locate a second North American headquarters (“HQ2” in Amazon-speak), to supplement its operations in its home base of Seattle.  It’s also released a set of specifications describing what it’s looking for in a new location. The reaction to this announcement has resembled the 1960s TV game show The Dating Game, in which a single man or woman would ask questions to three blushing men or women on the other side of a wall. Based on the answers, the questioner would choose which of the three they wanted to go on a date with, and then the lucky couple would finally get to see each other and go on a fabulous night out.

So Amazon has asked its questions, and 238 cities and regions throughout North America have answered, with (more…)

It’s Everywhere

Autobiographies by professional wrestlers tend to be read mostly by wrestling fans. As a wrestling fan, I get that people who aren’t interested in wrestling probably aren’t particularly interested in reading about it either. But a recent book by a former professional wrestler has a lot of profound insights that I was reminded of when the Harvey Weinstein scandal erupted. In his role as a producer and studio head, Weinstein allegedly assaulted or harassed numerous women – but there are other, more insidious ways that the entertainment industry demeans women, both as participants and as consumers. AJ Mendez Brooks, who wrestled as AJ Lee in WWE, brings some of those anti-women forces into the light in describing her own experiences in the wrestling industry.

Far too many female wrestlers are hired because (more…)

Not Normal

The Emmy Awards ceremony is usually an evening of fun and frocks, during which some awards are also handed out. But this year’s ceremony in mid-September came under fire for starting things off with a comedy skit featuring former White House press secretary Sean Spicer. Some commentators argued that, in his former job, Spicer regularly defended his boss’ racist and xenophobic decisions, so they wanted to hear him apologize before they were willing to listen to him tell jokes. Others argued that it was just a comedy skit, and Spicer deserved a second chance – particularly since he was fired from the White House, rather than quitting – and that like any other disgraced public figure he should have the opportunity to rebuild his reputation.

My feelings lie toward more toward the “not ready for jokes yet” perspective. I’m a big fan of Stephen Colbert – and his principled and honest attitude toward his work – and I’m also a viewer of his show who really appreciates him calling out the ridiculousness of the actions of the Trump administration. So I was quite disappointed to learn that Colbert was apparently responsible for arranging Spicer’s Emmy appearance. There are likely larger issues of forgiveness and redemption going on in this situation that would take a very long time to pick apart here. But I’ll just say that, given Colbert’s insightful commentaries on the serious implications of Trump’s conduct, I would have thought that Colbert would have anticipated the potential for negative blowback from Spicer’s participation in the show.

What particularly troubles me about the decision to feature Spicer on the Emmys is how it demonstrates “normalization”. This is the phenomenon in which (more…)

The Golden Passport

It costs $144,000 US to get a Master of Business Administration degree at the Harvard Business School (HBS). Anyone paying that amount of money isn’t just buying an education – they’re also buying into a reputation, and gaining entry into a self-perpetuating elite circle of control. That’s why business journalist Duff McDonald’s new book, The Golden Passport: Harvard Business School, The Limits of Capitalism, and the Moral Failure of the MBA Elite, is a much-needed critique. It takes an uncompromising look at how HBS operates, and how (more…)

Back (sort of)

I’ll be returning to posting more regularly in the next little while. But in the meantime, here’s updates on two earlier posts. (more…)

Public Education and the British Columbia Provincial Election

Some of this blog’s readers are likely already aware that the Canadian province of British Columbia (where I live) is going to have a provincial general election on May 9.  Lots of issues are being raised in the election campaign: jobs, the cost of housing, natural resources, regional inequities, and campaign financing.

As in any election, education is also an important issue. The platforms of BC’s three major political parties – the Liberals (who, as the party with the most elected representatives in BC’s Legislature, are the current governing party), the New Democratic Party (NDP), and the Green Party – all have promises related to elementary and secondary (K-12) education. That’s heartening to see, because publicly-funded education is an essential part of a democratic, equal-opportunity society. However, the election discussions around BC’s K-12 public education system have not always included the significant events around that system in the last few years. I think these events should have a higher profile during this election – not just because (more…)

Misfits in the Workplace

If you are involved in hiring, or if you do research about hiring, one of the terms that you consistently encounter is “person-organization fit”. That term describes the idea that in a successful hiring, the values of the employee match the values of the organization. However, in turbulent labour markets, job seekers may be less concerned with finding a “fit” and more concerned with just finding a job. On the other side of the equation, employers may be less worried about “fit” and more worried about finding someone who’s capable of adequately performing the job. Those priorities can result in more and more workplace  “misfits”  – employees who don’t feel like they belong in the organization, or who don’t want to be there, but who don’t feel they have the option to leave.

A research article published late last year takes a very interesting perspective on the “misfit” experience.  It seems reasonable to assume that because misfits are unhappy at work, their job performance would be poor, and they would tend to be disengaged from the organization. However, this study proposes that, (more…)

Race, Class, and Bias in Hiring

At the start of a new year, a lot of people make resolutions for what they want to achieve in the next twelve months – and often those resolutions have something to do with work. The resolution could be to choose a new career, to get more education, or to look for a new job. So now is a particularly appropriate time to look at two recent studies about bias in employers’ hiring processes. The results of these studies demonstrate that job applicants can often be rejected for reasons that have absolutely nothing to do with their ability to do the job. And the studies also suggest that biased hiring has effects that go way beyond individual careers or workplaces.

These two studies used essentially the same methodology, which is (more…)

Shadow Work and Customer Service

In any organization, there are tasks that have to be done if anything is going to be accomplished or produced. So the organization has to decide which jobs in the organization are responsible for completing those tasks. In workplaces, this decision process is referred to as “job design” – putting different tasks together to create jobs.

Ideally, according to job characteristics theory, a job has skill variety, task significance (feeling like the task contributes something meaningful), autonomy, and the opportunity to get performance feedback. All of these make the job enjoyable for the worker who has that job. The organization also has to ensure that the tasks in one job don’t overlap with or duplicate tasks in other jobs, and that all the tasks in the organization are assigned to a job.

However, tasks in a workplace are not always easy to fully define, or to fit inside clear boundaries. Think of something like (more…)