Author: Fiona McQuarrie

a few words

‘Fed Up’ and Emotional Labour

The genesis of Gemma Hartley’s new book Fed Up: Emotional Labor, Women, and the Way Forward was an essay she wrote for Harper’s Bazaar, titled “Women Aren’t Nags – We’re Just Fed Up”. The essay described her own experience of inequality in how she and her husband did, or didn’t do, housework – and the reaction to the essay showed that it wasn’t just her who was tired of doing everything. The essay went viral, and that led to the book.

Well, I’m fed up too, but not from doing emotional labour. I’m fed up with writers who grab a catchy-sounding term from social science research and misuse it for their own purposes. Hartley certainly isn’t the only author who’s done this, but what she calls “emotional labour” is clearly not what a substantial body of research says is “emotional labour”. That’s not only misleading to readers, but also insulting to the many researchers whose work has produced fascinating insights into this aspect of the workplace.

It’s telling that when Hartley mentions the first in-depth research investigation of emotional labour – Arlie Hochschild’s 1983 book The Managed Heart – she omits the book’s subtitle. The full title of the book is (more…)

Kate Bush’s ‘Lily’

Photographer Gitte Morten has started a blog titled One Kiss In Apple Blossom. It features women who are Kate Bush fans describing their favourite Kate song, and Gitte’s photographic response to them and the song.

Being a major Kate Bush fan, as soon as I heard this idea, I was all over it. However, Gitte lives in Somerset, England, and I am in British Columbia, Canada. Being about 4500 miles away made a photo session a bit of a challenge. But thanks to FaceTime and Gitte’s willingness to experiment with photographing a computer screen, she made it happen – and it was a great deal of fun. Here are the results, and my thoughts on Kate’s song “Lily”.

Fiona: Lily (1993)

All About Work’s 7th Anniversary

March 18 marks seven years since I started All About Work. It doesn’t seem that long ago, but I guess time really does fly when you’re having fun.

On every anniversary, I compile a list of the five blog posts that have received the most hits ever on All About Work. The list hasn’t changed significantly over time, but it’s nice to see that people are still finding and enjoying these posts.

Thanks to everyone who reads, posts, and comments! I appreciate the support.

The All-Time Top Five Posts on “All About Work” (more…)

Good Jobs and Bullshit Jobs

Recently, the New York Times Magazine had a special theme issue on “The Future of Work: What Makes a ‘Good Job’ Good?”. As it happened, the issue came out while I was reading the new book Bullshit Jobs: A Theory by anthropologist David Graeber. This was a lovely bit of symmetry, because both the book and the articles in the magazine address similar questions: with more automation in the workplace, why are we not working fewer hours? If we know as much as we do about organizations and work, why are so many workers so unhappy? Shouldn’t work be getting better, instead of getting worse?

These are very big questions with complex answers. I won’t try to cover everything that’s discussed in the book and the magazine articles, and have a wide-ranging but superficial discussion; I recommend that you read the book and the articles for yourself. But I’m going to pull out a couple of themes that I found particularly fascinating.

Both the book and the articles look at the worsening relationships between workers and employers and show that this trend isn’t just anecdotal. Surveys of job satisfaction over time show (more…)

Accusations and Investigations

This is a post that I really didn’t want to write, but now I feel I have to.

It’s a very difficult time in my sport of figure skating. In mid-December, an allegation of misconduct by a skater was filed with the US Centre for SafeSport. SafeSport is an independent regulatory organization, funded by sport federations; its mandate includes training, education, and outreach, but it is also responsible for investigating complaints of sexual misconduct against athletes in Olympic and Paralympic sports. SafeSport can’t charge someone with a crime – although it does require any reports of criminal acts to also be reported to police – but if it believes, after an investigation, that the allegations are accurate, there are several types of penalties it can impose, including banning the abuser from the sport.

The allegation filed with SafeSport involved John Coughlin, a coach, broadcast commentator, and two-time US champion in pairs skating. As a result of the allegation, SafeSport temporarily restricted Coughlin’s “ability to participate in the sport”. In early January, according to USA Today reporter Christine Brennan, two more allegations against Coughlin were filed with SafeSport, and on January 17, SafeSport imposed an interim suspension on Coughlin. An interim suspension, according to SafeSport’s definitions, means that the “covered individual” (the subject of the allegations) cannot “participate in any activity or competition” authorized by or sanctioned by the US Olympic Committee or the sport’s governing body, “pending final resolution of the matter”. On January 18, Coughlin took his own life.

This very sad series of events has led to a lot of discussion about norms and cultures within the sport of skating, the rights of the accuser and the accused during investigations of alleged abuse, and the effectiveness (or lack thereof) of the processes that are supposed to protect athletes. After Coughlin passed away, the US Figure Skating Association asked SafeSport to continue with its investigation of the three allegations. SafeSport subsequently announced that while it does not comment on individual cases, it “cannot advance an investigation when no potential threat exists”, and ended its investigation. While I can understand why SafeSport made that choice – I’ll explain why in a while – abandoning the investigation may only (more…)

Scabby the Rat: Good Times, Bad Times

Several years ago, I wrote about Scabby the Rat, the giant inflatable rat that is regularly used at union rallies and picket lines to draw attention to greedy employer behaviour. Recently, Scabby has popped up (ha-ha) in the news, in a good way and in a bad way.

At the time of my previous post, Scabby had mostly made appearances in the US. But  this past summer Scabby showed up in my own country, rising above the fence at Ontario Place in Toronto during a lockout of stagehands at the Canadian National Exhibition. And now it seems that Scabby has gone international, as he was part of a recent case in New Zealand involving alleged defamation during contract negotiations.

In 2016, members of First Union were negotiating a collective agreement with the owner of a Pak’n Save supermarket. When negotiations stalled, the union members held a protest outside the supermarket, with Scabby and signs reading “Pak’n Slave”. The employer took the union to New Zealand’s employment court (similar to the provincial and federal Labour Relations Boards in Canada), claiming that Scabby and the signs were defamatory and that they breached the legal requirement to bargain in good faith.

In December 2018, an employment court judge ruled that the duty of good faith “does not require bargaining to be undertaken in a courteous way” and dismissed the employer’s complaints. Scabby’s presence at the protest was deemed (more…)

Helping Workers Get To Work

In recent years, there have been dire warnings about work becoming more automated.  There’s also been much attention paid to telecommuting, remote work, and other technologically-assisted ways for workers to be able to work anywhere. But the reality is that many jobs still require humans to do them, and many jobs also require those humans to actually be at the workplace. Robots haven’t replaced everybody yet, and telecommuting isn’t something that’s feasible in every kind of job.

The city of Seattle is facing a particularly challenging situation right now in “the Seattle Squeeze” – a three-week closure of the major north-south highway that runs through the city, including its downtown. Although there will be some improvements to public transit during the shutdown, it’s anticipated that a lot of workers are going to experience unusually long commutes getting to and from their workplaces. So what can workers do if they have to be at their workplace and it’s going to take a really long time to get there? (more…)

All About Work’s Holiday Break

As is usual at All About Work, I’m taking a few weeks off over the holidays. Here is the list of the posts that were most popular in 2018:

1) The Joy of Figures

2) Malcolm Gladwell’s “10,000 Hour Rule” Doesn’t Add Up

3) Population Ecology Theory in Real Life: How the Globe and Mail Misunderstood Its Environment

4) Bob White and ‘Final Offer’

5) Why Academic Freedom Is Important to Everyone (Not Just Academics)

Thanks to everyone who read and/or commented on posts this year! See you in 2019!

Angels on high at Southwark Cathedral, London, UK. (credit: own photo)

The (Mis)Use of Teaching Evaluations

Student evaluations of teaching (SETs) are standard practice in almost every Canadian university and college. These are in-class or online questionnaires that students fill out anonymously to rate and comment on the instructor and the course, with the results passed along to the instructor and, usually, to their supervisor.

But although SETs are standard practice, they’re also controversial. SETs can provide instructors with valuable feedback that they can then use to improve the course or their teaching – the so-called “formative” purpose of such  evaluations. But SETs are also often used by universities and colleges as a measure of the quality of the instructor’s teaching – the so-called “summative” purpose. Using SETs for summative purposes can be a problem because there are lots of factors beyond the instructor’s control – such as the difficulty of the course material, the class schedule, the timing and content of the evaluation itself, and even the instructor’s gender or race – that can unduly influence students’ ratings. That is why we’ve seen pushbacks from faculty members and unions at several Canadian post-secondary institutions on SETs being part of (more…)

Mediation, Arbitration, Mediation-Arbitration, and Back-To-Work Legislation

Last week, Canada’s Parliament started the process of passing a law to end the rotating strikes at Canada Post. The Canadian Union of Postal Workers (CUPW) has been negotiating with Canada Post for more than a year for a new collective agreement, and the union is showing it’s serious about its bargaining demands by strategically timing its strike actions for when people and small businesses are relying on Canada Post’s services for holiday deliveries. However, complaints about backlogs of undelivered mail and the lack of progress in negotiations apparently made the federal government decide it was time to intervene in the bargaining process.

There seems to be a lot of confusion about the types of interventions that can be used to resolve bargaining disputes – particularly mediation-arbitration, which is not used very often, but which is what this law proposes to settle the contract. An explanation of each type of intervention will help in understanding the potential outcomes of (more…)