survey methodology

Employee Engagement Surveys (And Doing Them Well)

2015 was a really bad year for the Canadian Broadcasting Corporation (CBC). At the start of the year, business correspondent Amanda Lang was accused of being in a conflict of interest for her reporting on an issue involving the Royal Bank of Canada while having a personal relationship with a RBC executive. (Lang later left the CBC for a new job with Bloomberg TV.) Then radio host Jian Ghomeshi lost his job because of incidents that resulted in him being charged with one count of choking and five counts of sexual assault – and CBC management’s awkward handling of that situation led to the firing of two top executives. And then TV host Evan Solomon was fired after allegations that he exploited his work-related connections to sell high-priced artworks. (He found a new job on satellite radio and as a magazine columnist.)

There was one bright spot for the CBC in October when the decidedly anti-CBC Conservative party was defeated in the Canadian federal election. The potential for change in the CBC’s relationship with Canada’s federal government, which funds the CBC’s operations, was characterized by retired CBC journalist Linden MacIntyre as “the people that are the custodians of this publicly owned institution no longer seem[ing] to hate it” – but the CBC is still struggling with the fallout from the traumatic events that marred its reputation in the past year.

An external review of the CBC workplace was commissioned after (more…)