When gender isn’t considered in system development or product design, or isn’t separated out in data collection, outputs that are supposed to serve everyone often don’t work for women. For example, first-responder safety gear designed for “average” (read=male) bodies can actually be dangerous for women to wear, because the components don’t fit correctly and thus aren’t as protective as they need to be.
Last Friday, the website of the Vancouver Sun newspaper posted an op-ed article titled Can Social Trust and Diversity Co-Exist? The opinion piece, submitted by Mount Royal University instructor Mark Hecht, argued that “a not insignificant proportion of Muslim immigrants have no intention of assimilating into any western society” and concluded that “the minimum requirement is that we say goodbye to diversity, tolerance and inclusion if we wish to be a society that can rebuild the trust we used to have in one another, and start accepting a new norm for immigration policy”.
As you might imagine, the article caused a firestorm of criticism, and it was pulled from the newspaper’s website – although it still appeared in the Sun’s Saturday print edition, which had already gone to press. Many commentators were asking why anyone at the Sun would have approved this article for publication, with its shoddy argumentation, lack of solid evidence, and anti-immigrant and anti-Muslim bias. (The article is still available on several other Internet sites; I don’t want to give it any more attention by linking to it, but you can find those sites by Googling the article title.)
When I saw the description of David Weitzner’s book Fifteen Paths – “the work of a disillusioned business professor who gave up on old arguments and set out to learn about the power of imagination” – I knew this was a book I wanted to read. As the readers of this blog know, I am a business professor, and while I don’t think I would call myself “disillusioned”, I definitely have a lot of problems with the standard curriculum in business degree programs and with the negative effects of traditional business structures. ECW Press was kind enough to provide me with a review copy of the book, and I also had the opportunity to speak with David about how Fifteen Paths happened.
Jobs in “human resource management” – the part of organizations that manages employee-related functions such as hiring, training, and pay – are becoming more professionalized. Professional designations such as Certified Human Resource Professional, which require human resource (HR) practitioners to demonstrate specific HR-related knowledge and skills, are becoming more common among HR staffers. But at the same time, working conditions for many employees are becoming worse.
This doesn’t make sense, because most human resource management (HRM) professional associations have codes of practice that explicitly state HR professionals should promote ethical and fair treatment for workers. For example, the guidelines of the US Society for Human Resource Management’s code of professional responsibility include “strive to achieve the highest levels of service, performance, and social responsibility” and “advocate for the appropriate use and appreciation of human beings as employees”.
Also, the concept of “socially responsible HR” has emerged as part of discussions of corporate social responsibility (CSR) – the idea being that organizations have responsibilities to society as well as to their stakeholders, and that HR practices within the organization should align with an overall CSR strategy by encouraging fair treatment of employees. So if organizations have publicly committed to making positive contributions to society, but at the same time are allowing their own employees to be disrespected and mistreated, why aren’t HR practitioners doing something about it?
Two research studies – one from 2013, one just published – have explored that very intriguing question. The two studies (more…)
Well, I’m fed up too, but not from doing emotional labour. I’m fed up with writers who grab a catchy-sounding term from social science research and misuse it for their own purposes. Hartley certainly isn’t the only author who’s done this, but what she calls “emotional labour” is clearly not what a substantial body of research says is “emotional labour”. That’s not only misleading to readers, but also insulting to the many researchers whose work has produced fascinating insights into this aspect of the workplace.
It’s telling that when Hartley mentions the first in-depth research investigation of emotional labour – Arlie Hochschild’s 1983 book The Managed Heart – she omits the book’s subtitle. The full title of the book is (more…)
Student evaluations of teaching (SETs) are standard practice in almost every Canadian university and college. These are in-class or online questionnaires that students fill out anonymously to rate and comment on the instructor and the course, with the results passed along to the instructor and, usually, to their supervisor.
But although SETs are standard practice, they’re also controversial. SETs can provide instructors with valuable feedback that they can then use to improve the course or their teaching – the so-called “formative” purpose of such evaluations. But SETs are also often used by universities and colleges as a measure of the quality of the instructor’s teaching – the so-called “summative” purpose. Using SETs for summative purposes can be a problem because there are lots of factors beyond the instructor’s control – such as the difficulty of the course material, the class schedule, the timing and content of the evaluation itself, and even the instructor’s gender or race – that can unduly influence students’ ratings. That is why we’ve seen pushbacks from faculty members and unions at several Canadian post-secondary institutions on SETs being part of (more…)
A lot of recent discussion about the labour force in Canada and elsewhere has focused on the “skills gap” – the alleged mismatch between workers’ skills and the abilities that employers need. One reason for the alleged gap is “digital disruption” – the automation or digitization of job tasks – which is changing how some jobs are done and thus changing the skills needed to successfully perform those jobs. These changes are so rapid that workers’ skills may quickly become outdated. Along similar lines, the Royal Bank of Canada recently released a report calling for post-secondary institutions to improve their graduates’ “human skills”, so as to better equip them for the parts of their future jobs that will involve working with people rather than with computers.
The narrative around the “skills gap” has mostly been controlled by employers and by the business community, and the business media have, generally, uncritically bought into the narrative. But the narrative is misleading in how it portrays the problem. It ignores (more…)
And, um, I’d like to suggest that we should pay more attention to it?
A recent discussion on Twitter raised some provocative points about communication norms in workplaces, especially those norms associated with gender. The research of linguists and sociologists such as Deborah Tannen has shown that men and women communicate differently, especially in the context of work. Men tend to present their views and opinions directly, while women tend to frame their statements with qualifiers such as “I think” or “in my opinion”.
In any workplace, the dominant group’s norms – both linguistic and behavioural – usually become (more…)