workplace

Just Don’t Call Me Late for Dinner

During the recent British Columbia provincial election, a small fuss arose around how the leaders of the three major political parties addressed each other during the few times they met in debates. Liberal leader Christy Clark addressed New Democratic Party leader John Horgan as “Mr. Horgan” and Green Party leader Andrew Weaver as “Dr. Weaver”. Some people interpreted the “Doctor” as Clark being unnecessarily deferential to Weaver so as to implicitly insult non-Doctor Horgan.

Weaver does, indeed, have a Ph.D. – from the University of British Columbia, in applied mathematics. He was also part of the Intergovernmental Panel on Climate Change that was a co-winner of the 2007 Nobel Peace Prize, although I suppose “Dr. Weaver, Nobel Peace Prize co-winner” would have been a bit unwieldy as a form of address.

But what to call Weaver genuinely seemed to puzzle many people – to the point where (more…)

Being Innovative About Innovation

Canada’s federal government released its 2017 budget last week – and the word of the day was “innovation”. By one estimate, “innovation” is mentioned more than 200 times in the 278-page budget document. And there’s lots of money available for innovation too: more than $8.2 billion directed toward various programs around skill and product development.

But despite the numerous mentions of “innovation” in the budget document, it’s difficult to find a clear explanation of how the federal government defines that term.  The government is right that workplaces are changing, and that workers and employers need to adapt to changes that affect their industries. But from looking at what the government is actually funding, it appears that the government is defining “innovation” mostly in relation to developing new technology, particularly around inventions that can be patented or commercialized. And much of the funding around “innovation” is devoted to creating conditions in which technology-based development can happen: for example, supporting “superclusters” of researchers and entrepreneurs to encourage business development in technology-related industries, or funding programs that teach kids how to code.

But let’s step back and look at this for a minute. (more…)

Misfits in the Workplace

If you are involved in hiring, or if you do research about hiring, one of the terms that you consistently encounter is “person-organization fit”. That term describes the idea that in a successful hiring, the values of the employee match the values of the organization. However, in turbulent labour markets, job seekers may be less concerned with finding a “fit” and more concerned with just finding a job. On the other side of the equation, employers may be less worried about “fit” and more worried about finding someone who’s capable of adequately performing the job. Those priorities can result in more and more workplace  “misfits”  – employees who don’t feel like they belong in the organization, or who don’t want to be there, but who don’t feel they have the option to leave.

A research article published late last year takes a very interesting perspective on the “misfit” experience.  It seems reasonable to assume that because misfits are unhappy at work, their job performance would be poor, and they would tend to be disengaged from the organization. However, this study proposes that, (more…)

Why Government Is Not A Business

There’s more than enough information on the Internet right now about the havoc being inflicted on the United States by President Donald Trump and his associates. However, there are two perspectives on this craziness that I want to bring to your attention.

Some commenters have said they are not surprised at Trump’s behaviour in his new job because he’s “acting like a businessman”. In other words, he’s doing what the new CEO of any new business would do: setting up new procedures, changing things that need changing, and bringing in staff that he feels comfortable working with. Leaving aside the fact that Trump is a much less successful businessman than he pretends to be, this situation is a (more…)

Mary Tyler Moore and Workplace Equality

When Mary Tyler Moore passed away this week at the age of 80, the world lost a very talented performer. But the world also lost a woman that made a difference for other women. In the 1970s, through her TV show The Mary Tyler Moore Show – which she co-created and co-produced, as well as starred in –  Moore helped to change attitudes about workplace equality.

Dan McGarry, who teaches human resource management at Seneca College in Ontario, sent me this post, which he also put on his course website. He wanted to tell his students how important Moore’s television show was in depicting the barriers that women faced at work.

Mary Tyler Moore’s name may mean very little or nothing to most of you, except that you heard that she passed away yesterday. However her television show, which used just her name, was a groundbreaker when it was first aired starting in 1970. Her character of Mary Richards was the first ‘career woman’ portrayed as the primary character in a TV show. 30-something, unmarried and unattached, she demonstrated something new in the mass media: a woman who could ‘make it on her own’. (more…)

Race, Class, and Bias in Hiring

At the start of a new year, a lot of people make resolutions for what they want to achieve in the next twelve months – and often those resolutions have something to do with work. The resolution could be to choose a new career, to get more education, or to look for a new job. So now is a particularly appropriate time to look at two recent studies about bias in employers’ hiring processes. The results of these studies demonstrate that job applicants can often be rejected for reasons that have absolutely nothing to do with their ability to do the job. And the studies also suggest that biased hiring has effects that go way beyond individual careers or workplaces.

These two studies used essentially the same methodology, which is (more…)

Shadow Work and Customer Service

In any organization, there are tasks that have to be done if anything is going to be accomplished or produced. So the organization has to decide which jobs in the organization are responsible for completing those tasks. In workplaces, this decision process is referred to as “job design” – putting different tasks together to create jobs.

Ideally, according to job characteristics theory, a job has skill variety, task significance (feeling like the task contributes something meaningful), autonomy, and the opportunity to get performance feedback. All of these make the job enjoyable for the worker who has that job. The organization also has to ensure that the tasks in one job don’t overlap with or duplicate tasks in other jobs, and that all the tasks in the organization are assigned to a job.

However, tasks in a workplace are not always easy to fully define, or to fit inside clear boundaries. Think of something like (more…)

Supreme Court of Canada Decision in the BC Teachers’ Federation Case (Part II)

On November 10, the Supreme Court of Canada delivered an oral decision in the legal dispute between the British Columbia Teachers’ Federation (BCTF) – the union representing teachers in BC’s public school system – and the British Columbia provincial government.

That decision ended a 14-year legal battle between the two parties over the BC government’s decision to pass legislation that removed the language around class size and composition from its collective agreement with the BCTF, and that also excluded those issues from collective bargaining. The BCTF claimed that the government’s actions violated Section 2(d) of the Canadian Charter of Rights and Freedoms, which guarantees freedom of association. Two previous Supreme Court of Canada decisions – in the Fraser case and the Health Services case – have established that in the context of labour relations, “freedom of association” includes workers’ rights to form unions and to engage in collective bargaining.

The Supreme Court decision on November 10 was remarkable because (more…)

“How will we explain this to the children?” — Minding the Workplace

Around the world, people are waking up to an electoral reality that for many was previously unimaginable. I can normally deal with being on the losing end of any election — it has happened, a lot — but the behaviors and qualities of the man we have just elected President fill me with despair and alarm. […]

via “How will we explain this to the children?” — Minding the Workplace

Job Churn and Precarious Work

I wrote an opinion article for the Report on Business section of the Globe and Mail newspaper, responding to recent comments by Canadian politicians that workers should “get used to” job churn and precarious work. You can read the article here.