Many organizations think that being inclusive is simply an issue of hiring members of underrepresented groups. But people hired on that basis are not going to stick around if they feel isolated or that they stand out, or that they’ve been hired just because they’re “diverse”. One very important element in inclusivity is representation; people want to see others like them, and also want to see those other people being respected and valued.
As of May 31, I’ll be retiring from my position as Professor in the School of Business at the University of the Fraser Valley. I’m moving to a part-time position at the BC Council on Admissions & Transfer, which administers BC’s post-secondary transfer system.
But this blog will continue. This is a very interesting time for work and for organizations, with the changes that the COVID-19 pandemic has brought about. A lot of fundamental assumptions about how and why we work are being questioned, and there is lots to think and write about.
I’ve been posting irregularly of late, but I hope to post more regularly once things have settled down. Thanks to All About Work‘s readers, followers, and commenters for your continued support.
One of the ways that business schools and universities like to promote their contributions to society is to emphasize their external connections. These connections take many forms. There are formal relationships such as co-op placements for students, program advisory councils, and participation in external community and academic organizations. Less visibly, there are also connections such as researchers collecting data from or conducting research for organizations, and businesses providing opportunities for students to do class projects or case studies.
However, to paraphrase George Orwell, it appears that at some universities all external connections are equal, but some are more equal than others.
Business is the most popular major at most universities and colleges around the world. In Canada, business-related programs enrol almost 20% of all post-secondary students. But business has always struggled to define itself as an academic discipline. Business schools started in the first part of the 20th century because of the need for managers in an industrial economy. It was assumed that scientific research could identify the qualities of a good manager, and that people could be trained to develop those qualities themselves.
Historians of management education have since pointed out that those assumptions were wrong. For one thing, the ideal manager in the early 20th century used a hierarchical “command and control” managerial style. But that type of management doesn’t work well in every situation or in every organization. Collaborative and supportive forms of management can also be very effective, but most management training still assumes that managers have formal authority over the workers, and that managers should use that authority to control how the workplace operates.
There are some managerial skills that can be taught, such as understanding financial statements. But one of the most important skills of a good manager is being able to understand a situation and to respond appropriately – and that is mostly learned through experience. Even after nearly a century of research into management and organizations, we really can’t identify the “best” way to manage, or how to effectively teach that. And that’s a big problem for a very prominent and powerful academic discipline.
Two newly published essays have bravely spoken out in very blunt terms about the sad state of management education, along with suggesting some ways to start fixing it. Both of these essays (more…)
Student evaluations of teaching (SETs) are standard practice in almost every Canadian university and college. These are in-class or online questionnaires that students fill out anonymously to rate and comment on the instructor and the course, with the results passed along to the instructor and, usually, to their supervisor.
But although SETs are standard practice, they’re also controversial. SETs can provide instructors with valuable feedback that they can then use to improve the course or their teaching – the so-called “formative” purpose of such evaluations. But SETs are also often used by universities and colleges as a measure of the quality of the instructor’s teaching – the so-called “summative” purpose. Using SETs for summative purposes can be a problem because there are lots of factors beyond the instructor’s control – such as the difficulty of the course material, the class schedule, the timing and content of the evaluation itself, and even the instructor’s gender or race – that can unduly influence students’ ratings. That is why we’ve seen pushbacks from faculty members and unions at several Canadian post-secondary institutions on SETs being part of (more…)
In January I made an unexpected trip to Edmonton, where I lived in the early ‘90s while I attended the University of Alberta. Some things have changed, some are the same – like -30C weather that time of year – and some have adapted, like the student newspaper the Gateway. When I was a U of A student the Gateway was a once-weekly newspaper, but it now posts most of its stories online, and the print version is a monthly magazine.
Harry Leslie Smith is just about to turn 95, which is an accomplishment in and of itself. But he has also given a tremendous gift to the world: his new book Don’t Let My Past Be Your Future.
His publishers were kind enough to provide me with a copy of the book. Ironically, the print copy they sent by post appears to have been lost by the Royal Mail – a organization that was publicly owned for almost 500 years before it was privatized, in the belief that the private sector is inherently more efficient than the public sector. That’s exactly the kind of flawed economic reasoning that Smith condemns – the “free market” logic that says competitive markets will result in superior products and services, and that says better government is less government.
The spread of that ideology has led to decreases in the amount and availability of state-supported services, such as publicly-funded health care and social assistance. By recounting his own history, Smith shows the very real improvements that those services can bring to individual lives and to the overall well-being of society. He also strongly makes the point that governments should work for the betterment of all, not just to help the rich become richer.
The last couple of weeks have been full of news about workplace abusers and harassers being called out. It seems that every time I look at Twitter there’s a link to yet another story about an accusation of inappropriate behaviour. It’s good that this behaviour is being brought into the open. But two decades ago there was also a huge uproar about harassment when Supreme Court nominee Clarence Thomas was accused of harassing the staff in his office.
So it puzzles me why we apparently need to have this same conversation all over again – especially when most organizations now have statements or policies about zero tolerance for workplace harassment or abuse.
These discussions of high-profile incidents of obvious harassment also have another effect. They distract attention from other forms of harassment. Harassment isn’t just the big incidents; it’s also the little things that happen over and over again.
Earlier this year, a study pointed out some very good examples of smaller, ongoing harassment. Alice Wu, the author of the study, was (more…)