work

Misreading the Environment, Part II

Nearly four years ago, I wrote this blog post about how the Globe and Mail newspaper responsed to allegations that columnist Margaret Wente had used uncredited sources in some of her writing. In that post, I talked about the model of population ecology, from organizational theory. The model suggests that if an organization wants to be considered legitimate, and to gain benefits of legitimacy such as resources and power, then it needs to monitor cues in its external environment, and respond to those cues in ways that the environment considers appropriate.

Wente was briefly suspended after those 2012 allegations, but returned to her job. This past week, the same blogger that found problems with Wente’s work in 2012 found uncredited material from other sources in Wente’s most recent column. The Globe‘s response to these findings was to publish a column by its public editor.  The column quoted the Globe‘s editor-in-chief as saying the paper would “work with Peggy to ensure this cannot happen again”, and that there would be apologies and corrections to the uncredited material.

After that, in Lewis Carroll’s words, “answer came there none” – despite (more…)

Sigh…..

Mansplaining Event at PayPal via Francine Lipman (@Narfnampil) Feminist Law Professors

via Mansplaining Event at PayPal — Feminist Law Professors

Conferences and Codes of Conduct

Nearly every organization has a code of conduct for its employees. These codes are usually explicit rules about what the organization’s members are and aren’t allowed to do, including the penalties – from reprimands to firing – for breaking those rules. Often there are also statements of the organization’s guiding values and principles, which employees are expected to uphold in carrying out their work or making decisions. But when employees go to professional events like conferences – events related to work but which take place outside the workplace – the rules of behaviour aren’t always as clear.

Behaviour at conferences is something that I’ve been thinking about as conference season is starting for me. Every year, away from the watchful eyes of their supervisors and their human resources department, some people act like idiots. They might do things like ask questions during a seminar or presentation with the sole intention of making the presenter look bad and making themselves look good. Or they might harass other conference attendees, usually at social events, by doing things like looking down women’s tops, making inappropriate comments about how someone is dressed, or uttering racist or sexist insults (I’ve personally witnessed all of these).

Surprisingly, though, many conference organizers are reluctant to crack down on these kinds of behaviours by attendees. (more…)

20 Years of ‘Heavy’: An Interview with Eric Matthews

In 1995, there was an “adult alternative” radio station in Bellingham, Washington – just south of the Canadian border – that played pretty much everything and anything. One day when I was listening to this station on my car radio, I heard a song called ‘Fanfare’. The song was so distinctive and powerful that I knew I had to get the record – but I missed the name of the artist.

I went to the largest record store in downtown Vancouver and asked one of the staff, “Do you know a song called ‘Fanfare’?” His face absolutely lit up, and he said, “Do we ever. We love that song!” And he handed me a copy of It’s Heavy In Here by someone named Eric Matthews. The album was on Seattle’s Sub Pop label, but the cover photo showed a neatly groomed and stylishly dressed young man – the complete opposite of the beard-and-dirty-flannel grunge that Sub Pop was famous for. It was then that I knew I had found something very different and very special.

After writing about music for nearly 30 years, I can’t really clearly articulate why I love It’s Heavy in Here and ‘Fanfare’ so much. It’s Heavy in Here is an unconventional album in many ways, with its non-linear lyrics and ornate instrumentation. But instead of coming off as self-indulgent, it’s a grandly confident and fully realized individual vision. ‘Fanfare’ is both intimate and epic at the same time, and its emotional vulnerability and honesty are profoundly moving.

Matthews released one other album on Sub Pop, and then seemed to pop up every few years with a new project, in addition to guesting with other artists such as the Dandy Warhols – that’s him playing the trumpet on ‘Godless’ – and Pugwash. A couple of months ago, on a whim, I searched Matthews’ name on Google to see what he was up to. Much to my delight, I found that It’s Heavy in Here was being re-released for its 20th anniversary, and that Matthews had joined a band named SheLoom that was just releasing a new record. And not only did Matthews have a Facebook account, but he also responded to messages through that account. I was thrilled when he agreed to be interviewed about the process of creating the It’s Heavy in Here re-release. (more…)

“Follow Your Heart”: An Interview with Jim Pons

The start of a new year, along with all the “New Year, New You” encouragement, usually leads people into thinking about making changes. One kind of change that’s often considered is a new job or a new occupation – but that can be a pretty scary leap into the unknown, especially when there’s cutbacks and downsizing going on at many formerly prosperous companies.

I thought that it would be interesting to interview someone who made that big leap and had it work out for them. After some asking around, my friend John Cody offered to connect me to Jim Pons, who is a wonderful example of this kind of career transition. Jim is a bass player and vocalist, and was part of three major bands in the 1960s and early 1970s – the Leaves, the Turtles,  and the Mothers of Invention. But he quit the music industry in 1973, and embarked on a career in video production with the National Football League, first with the New York Jets team and then with the Jacksonville Jaguars. Jim has recently written his autobiography, and generously agreed to be interviewed via email about his experiences in changing careers. (more…)

Feedback at Work

Giving feedback – to employees, peers, or even bosses – is a tricky but essential process in almost every organization. It’s important to let people know how they’re doing in their work, but it’s often difficult to figure out the best way to tell them, especially if there are problems with their performance.  And we all know organizations that loudly proclaim how much feedback and improvement are valued in their workplaces, but that don’t actually do much to make those processes happen.

My friend Allison Manley has recently starting hosting a podcast for Palantir.net, the web design, development and strategy firm where she works. The most recent episode of the podcast has a fascinating discussion on the topic of feedback. Allison talks with Colleen Carroll, Palantir’s director of operations, about Palantir’s commitment to having a “culture of feedback” and how the company actually makes that happen. What I found particularly interesting about this discussion is that it doesn’t repeat any of the usual clichés about feedback, like “focus on the problem, not the person”, and that it emphasizes the role of the sender of the feedback – a part of the process that often gets overlooked. Here are some of Colleen’s thoughtful insights into what makes feedback work. (more…)

Business Professors and Activism: An Interview with Scott Behson

Being neutral in academic work is something that I think many academics struggle with. I came to academia from journalism, so my experiences in journalism might have given me a heightened sensitivity of the importance of neutrality in writing and research. But research can never be entirely neutral or unbiased – if only for the simple reason that we tend to focus on topics that we personally find interesting or important.

However, I’ve noticed that business professors generally seem to interpret being neutral as staying away from any kind of activism – unless it’s something “safe” like joining the local chamber of commerce. I have to admit that when I first started spending time with professors from other academic disciplines, I was slightly shocked that some of them did things like testify at legislative hearings in support of or against proposed legislation, or serving as board members for advocacy groups. I thought, isn’t showing your opinion that strongly going to affect your credibility? But I gradually realized that academics can, and should, use their expertise to benefit society – especially if they can help those in society that struggle to be heard or to be treated fairly.

My frustration about the relative lack of advocacy in my own academic discipline made me especially excited to discover Scott Behson’s work. Scott is an activist who works to promote more family-friendly workplace practices, especially those that affect fathers – and he is also a professor of management in the Silberman College of Business at Fairleigh Dickinson University in New Jersey. Scott is the author of the book The Working Dad’s Survival Guide: How to Succeed at Work and at Home, which is an Amazon #1 best-seller in its categories, and which he describes as “the first book of its kind to provide advice and encouragement for working fathers, helping them to achieve success in their careers while also being the involved, loving dads they always wanted to be.” Scott is also a very active blogger, and has written for the Harvard Business Review Online, the Huffington Post, TIME, and The Wall Street Journal. He frequently appears in media, including MSNBC, NPR and Fox News; has worked with Fortune 500 companies as a consultant; and has been a keynote speaker at major events. Scott kindly agreed to let me interview him via email about his experiences as a business professor and an activist, and how he balances those two roles. (more…)

“What Makes You Happy?”

My friend Kimbirli Macchiaverna has been a nurse for 20 years, and was a certified nursing assistant for a decade before that. Even though she works in an extremely challenging occupation – one with difficult demands and tasks that change every day – she has a great sense of humour and an unfailingly positive attitude toward life that I really admire.

A few weeks ago, Kimbirli wrote a Facebook post on the advice she gave to another nurse about “liking” her job even when it was tough. With Kimbirli’s permission, I’m reproducing her post here. Although her comments are in the context of nursing,  anyone in any kind of job can find something to think about in what she has to say. (more…)

Newspapers, Endorsements, and Legitimacy

When a newspaper endorses a political party or a candidate during an election, the public assessment of the endorsement tends to turn on two factors: the reasoning leading to the endorsement, and the perceived legitimacy of the newspaper itself. But, as in any kind of legitimacy judgement of an organization, the perception of a newspaper’s legitimacy isn’t based on a single event or piece of information. It’s based on multiple factors, including the perceiver’s beliefs about whether the organization’s actions “are desirable, proper, [or] appropriate within some socially constructed system of norms, values, beliefs, and definitions”. And that is where the Postmedia newspapers in Canada went so spectacularly wrong with their endorsement of the incumbent Conservative Party in the upcoming federal election. (more…)

Overflow and Too Much Research

 

Can there be such a thing as too much research? And if there is, is that a good thing or a bad thing?

Two recent studies suggest that a lot of research is essential to the development of reliable knowledge. Replicating the results of other research studies is an important type of research, because that helps us figure out whether the original studies truly discovered something new, or whether those results were a fluke. And research studies that are variations on other studies – studies that change something from the original study, like an ingredient, or part of the study’s methodology – help us understand whether the results of the original study might apply in other settings or situations. So more research is definitely better than less research.

But another recent study has some very interesting observations on the effect of too much research on the researchers themselves. (more…)