work

David Lodge: Business and English

British writer David Lodge passed away in January, at the grand age of 89. I was sad to hear of his death, because his work meant a lot to me. He balanced two very different careers – academic and novelist – which had its challenges but also gave him a broad perspective on the world. And one of his novels particularly resonated with me as an undergraduate student, because I was trying to navigate the two different worlds depicted in that novel.

My undergraduate degree is a Bachelor of Business Administration, with majors in business and English. There was exactly one other person among the several hundred students in my BBA program who was also enrolled in business and English (he was doing a minor in English). The business students doing majors or minors in other subjects – and there weren’t many of them  – were enrolled in psychology, economics, or statistics.

I don’t exaggerate when I say that business students despised English students and English students despised business students. The business students thought the English students were (more…)

A Closer Look at Malcolm Gladwell’s “Magic Third”

Twelve years ago, I wrote a post on this blog about the “10,000 hour rule” that Malcolm Gladwell promoted in his book Outliers. Gladwell claimed that 10,000 hours was the “magic number of greatness” – that 10,000 hours of practice was required to excel at an activity.  The author of the study that Gladwell cited as supporting this claim said that Gladwell misinterpreted the study’s results. Others have pointed out that the “10,000 hour rule” is misleading in suggesting that the total time spent on an activity is the only predictor of success. It doesn’t take into account other variables that might affect skill development, such as deliberate practice, innate or acquired talent, the age at which someone begins the activity, and access to appropriate equipment, coaching, and training sites.

While there are debates about exactly how much effect some of these variables have, it’s clear that Gladwell took the 10,000-hour figure out of context, and also skimmed over some important details that are necessary to fully understand how skill development works.

The post I wrote on the “10,000-hour rule” is by far the most popular post ever on this blog. That shows how interested people are in what Gladwell says. It also shows the importance of looking closely at his claims – to see what evidence he cites to support them, and to see whether experts on the subject agree with his interpretations.

This is not to say that only experts can discuss these kinds of topics. Sometimes an outsider can see details or trends that experts don’t notice. And there’s always a place for a writer who’s not a scientist or researcher to explain research and its outcomes to a general audience. But the writer needs to get the details right, and not simplify things to the point where important pieces of information are omitted.

Gladwell has just released a new book, Revenge of the Tipping Point. One of its chapters is about a new “magic number”: the “Magic Third”. This, Gladwell claims, is the number of minority members in a group that’s necessary for the minority to be accepted as part of the group. I’m going to look at this claim in detail because this general subject (organization and group dynamics) falls into my own area of professional expertise, so I have some familiarity with the relevant research.

The chapter subtitle of “The Magic Third” is a quote from one of Gladwell’s interviewees: “I would say, absolutely, there is some tipping point in my experience”. Notice that the quote doesn’t mention the “magic third”, or any number for that matter; it only says that there is a demographic tipping point which causes group dynamics to change. This type of change is well-documented in research on the effects of group composition. The fact that group dynamics change if group membership changes also won’t be a surprise to anyone.

Gladwell starts out by discussing (more…)

The Power to Change

When I was researching the article on the “right to disconnect” that I recently wrote for The Conversation, one of the studies that I referenced was one exploring over-connectivity and gender equity in the legal profession. The Australian researchers interviewed 63 lawyers about the effects of newer digital technology tools (e.g. email, Zoom, Teams, texting, mobile phones) on their work. The legal profession is a good place to study these effects, because lawyers do complex work in time-sensitive situations that can unexpectedly change. They also simultaneously manage multiple clients, cases, and commitments.

The interviewees appreciated the work flexibility that digital technology gave them – particularly women with family or household commitments outside of work. But they reported that they were experiencing more challenges around setting boundaries between work and non-work times, due to their increased availability. Many also said that easier communication had intensified clients’ expectations for fast turnarounds and responses.

The interviewees discussed individual and firm-level strategies they used to deal with “digital overload”. These included clearly defined work hours, limiting the methods by which clients could contact them, and organizational policies with guidelines such as expected response times to messages from client. However, this part of the discussion really stood out to me. (more…)

Mapping Temporary Foreign Workers in Canada

UPDATE: Regrettably the creator of the map described in this post has discontinued the map website. Thank you for your hard work, anonymous map-maker. The federal government data that were used to make the map, and that are regularly updated, are posted here.

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In the last few weeks, there has been a lot of discussion around the Canadian federal government’s Temporary Foreign Worker (TFW) program. This program allows eligible employers to hire temporary workers from outside Canada. To be eligible to hire a TFW, an employer usually has to obtain a “positive” Labour Market Impact Assessment (LMIA), which is a confirmation that the employer cannot find qualified Canadian workers to fill its vacant job. A worker entering Canada on a TFW permit can only work for the employer that received the LMIA for the job.

Part of the reason for the increased attention to the TFW program is the release of a new report commissioned by the United Nations’ Human Rights Council. The report calls the TFW program “a breeding ground for contemporary forms of slavery”. It alleges that employers having control over TFWs’ immigration status in Canada leads to worker exploitation and abuse, with workers afraid to report mistreatment for fear of being fired and deported. It’s also been suggested that Canadian employers turn to using TFWs when they aren’t willing to pay the higher wage rates that Canadian workers expect.

Other critics of the program have alleged that the LMIA process is being corrupted by unethical employers and immigration agents.  These employers create non-existent jobs, get positive LMIAs for those jobs, and then, with the help of the agents, “sell” the LMIAs to individual immigrants. The immigrant pays the employer a fee – allegedly often in the tens of thousands of dollars – and the employer hires the immigrant to fill the vacant “job”. The immigrant can then (more…)

Is Organizational Commitment the Reason that Managers Don’t Support Diversity?

Organizational commitment – how strongly a participant feels affiliated with an organization – is a fascinating phenomenon.  Strong organizational commitment can be highly beneficial to the organization and to the participant, because strongly committed participants generally contribute positively and helpfully to the organization. These contributions aren’t just in the form of improved productivity, but also in the form of organizational citizenship that improves the quality of interpersonal relationships within the organization, and the overall experience of being part of the organization.

(I use “participant” rather than “employee” because organizational commitment is important in paid employment and in volunteer work. It can be even more important in volunteer-based organizations, because strong affiliations, and the benefits that volunteers experience from them, can be a reason for volunteers to participate in the organization when there’s no financial reward for doing so.)

However, there’s a downside to organizational commitment. It can be so strong that participants tend to overlook or downplay, or even try to discredit, negative information or events. This isn’t necessarily because of any malicious intent, but because the participant genuinely believes that the information is inaccurate or that it reflects poorly on the organization. Addressing this conundrum is where researchers Daniel To, Elad Sherf, and Maryam Kouchaki have made an extremely valuable contribution to the literature on organizational diversity initiatives – by finding that managers having structural power in organizations may actually reduce their support for diversity initiatives.

When pretty much every organization has a statement or policy about the importance of diversity and the importance of supporting it, it may seem counter-intuitive that managers would resist diversity initiatives. This seems especially counter-intuitive when (more…)

Saying the Quiet Part Out Loud

This week, Barry Biffle, the CEO of Frontier Airlines in the US, gave a speech at a private event in which he said “we got lazy in COVID” and called post-COVID working from home “silliness”. Biffle is certainly not the only CEO to speak out against employees working from home, but his characterizing workers as “lazy” drew a considerable amount of criticism.

It’s an interesting time in a lot of workplaces. Full-time working from home was an emergency response to an emergency situation (although we should remember that between 60% and 70% of jobs cannot be done remotely), and as such, the pandemic experience of fully remote work shouldn’t be considered an example of how remote work can be optimally structured and operated. However, even in that emergency situation, some at-home workers discovered that they liked features of remote work such as (more…)

Count It Up

With the cost of living on the rise in many parts of the world, I’ve been thinking a lot about the unseen advantages – sometimes called social capital or cultural capital – that give some people or groups the ability to weather economic challenges better than others. These advantages aren’t necessarily explicit or visible advantages such as education or employment, although individuals with more social or cultural capital will likely have better access to those kinds of advantages. Social and cultural capital are more the implicit knowledge and skills that someone acquires from living in a specific part of society – and they may not even know that they benefit from having that capital.

Rather than me explaining this in more detail, instead I want to share a song that captures this idea perfectly in its lyrics, and challenges you to think about the advantages that you have that you may not even realize. Please have a listen to Field Music’s ‘Count It Up’.

Sorry

Happy New Year!

It seems a little odd to start a new year of blogging (my 11th year) with an apology. I had planned to start posting again in mid-January and life got in the way, and I’m sorry for the unexplained delay. However, I’m beginning on a positive note by recommending an excellent book that I’ve just finished reading – and it just happens to be about apologies.

Marjorie Ingall and Susan McCarthy have been running the site SorryWatch for more than a decade – I first discovered their work through the very entertaining SorryWatch Twitter account. Over the years, they have used SorryWatch to (more…)

Vocational Awe

Earlier this week, US Education Secretary Miguel Cardona Tweeted a photo of himself visiting an elementary school classroom, with the caption “Teaching isn’t a job you hold. It’s an extension of your life’s purpose”.  Numerous responses to the Tweet pointed out that teaching is indeed a job, and that characterizing it as “your life’s purpose” is questionable.

One of the more liked responses to the Tweet said: “No. It’s a job. When we view it as some sort of holier than thou calling, it makes it easier for those in power to justify paying us crap salaries because “we signed up for it” or expecting martyrdom because “That’s the life of a teacher” or “it’s for the kids””.

Some of the other responders to Cardona’s Tweet mentioned a concept called “vocational awe”. This is a term that was new to me. I looked it up, and I was extremely impressed. “Vocational awe” is relevant to many occupations, and I honestly can’t believe that I never encountered it in several decades of teaching and research about work and workplaces. That says a lot about the limited and biased ways in which work and organizations are understood.

The term “vocational awe” originated in an essay by librarian Fobazi Ettarh. She defines it as:

the set of ideas, values, and assumptions librarians have about themselves and the profession that result in beliefs that libraries as institutions are inherently good and sacred, and therefore beyond critique….I would like to dismantle the idea that librarianship is a sacred calling; thus requiring absolute obedience to a prescribed set of rules and behaviors, regardless of any negative effect on librarians’ own lives.

Ettarh characterizes the negative effects of vocational awe on the worker this way: (more…)

Unionizing Starbucks

Just a few years ago, if someone had said that more than 200 Starbucks outlets in North America would be unionized, the response would have been something like this.  Yet here we are, just after Labour Day, and….more than 200 Starbucks outlets are unionized, including several in Canada. These unionizations are remarkable not just because they’re happening, but also because the successful unionization campaigns look nothing like what unionizing efforts are supposed to look like.

Starbucks is a huge and very wealthy international corporation, so it has lots of resources to oppose unionization in its “stores”. With many of its locations in the US, it benefits from US labour laws that are generally less union-friendly than in Canada – for example, captive audience meetings are banned in Canada but permitted in the US – so US employers tend to be more successful at resisting unionization. And because of how Canadian and US labour laws are structured, unionizing a company like Starbucks, with multiple locations, generally means the union has to run an organizing campaign at each individual location, rather than being able to unionize all of them at once. (In 2021 Starbucks had over 1300 locations in Canada and nearly 9000 locations in the US, in addition to licensed outlets operated in partnership with other retailers.)

Most traditional union organizers would look at this situation and say that it would be just too difficult and too expensive to organize unions at Starbucks, and that any attempt to do so would probably fail. To have any chance at success, a union would have to be very experienced, and have skilled organizers and major resources, to combat the extensive anti-unionization campaign and anti-union tactics that Starbucks would undoubtedly roll out. Also, because the food service sector tends to have high rates of employee turnover, most large unions have avoided organizing workplaces in that sector, because of the very real possibility that workers supporting the union might leave or be fired before the union is formally recognized.

So it’s incredible not only that there are now so many unionized Starbucks locations, but that (more…)