labour

What Do Universities Want from Employers?

Around this time of year, as university graduation ceremonies are starting to happen, there are usually more than a few news stories about the knowledge, skills and abilities that employers are looking for in university graduates. There’s also stories claiming that Canada has a “skills gap”: that new university graduates allegedly lack the skills that employers are seeking.

These stories tend to be very one-sided discussions, based on an implicit assumption that a university’s job is to produce what employers want. Obviously, no university student wants to spend several years and many thousands of dollars to end up being unemployable. But when all Canadian universities are struggling with decreasing government funding and increasing operating expenses, I sense an increasing frustration from universities that they are expected to respond only to whatever employers want. And, in my view, this frustration also results from a failure by governments and other stakeholders to acknowledge other purposes for university education – like producing well-rounded individuals that can become active and informed members of society.

There are great employers who understand what universities do, and why they do what they do. And there are not-so-great employers who don’t understand why universities won’t produce “better” graduates. If universities were to respond to those narrow-minded employers, what would they say? Here’s what I think it might sound like. (more…)

My New Book

I’m very pleased to announce that the 4th edition of my textbook Industrial Relations in Canada, published by John Wiley and Sons Canada, is now (more…)

Amanda Lang, the CBC, and Journalistic Standards

Amanda Lang, CBC News’ “senior business correspondent” and the host of the CBC-TV show The Exchange with Amanda Lang, has recently been the subject of some controversy. In the last few weeks of 2014, it was alleged that she violated CBC’s conflict of interest policies by accepting paid speaking engagements from companies that she then “favourably” covered on her TV show. Then in early January it was alleged that she had lobbied within CBC News to downplay a story about the Royal Bank of Canada (RBC) outsourcing jobs held by Canadian workers, when in the past she had given paid speeches at RBC-sponsored events. It also emerged that Lang was involved in a personal relationship with an RBC executive.

In a newspaper op-ed column, Lang denied the allegations of improper influence and defended her integrity – a response that was not well received. CBC subsequently banned its on-air staff from making paid appearances at non-CBC events, and, last week, announced that an “internal review” had found that Lang’s coverage did not violate CBC’s “journalistic standards”.

This series of events was deeply distressing to anyone who cares about the integrity of Canada’s publicly-funded national broadcaster – especially when the allegations involving Lang came directly after the allegations of workplace harassment by CBC radio host Jian Ghomeshi, followed by multiple criminal charges being laid against him. What was also distressing in Lang’s case was that both she and the CBC didn’t seem to understand that a perceived conflict of interest can be as damaging as an actual conflict of interest. Lang’s dismissing the allegations as “malevolent” and “utterly unwarranted” was ill-advised, and in my opinion only made the situation that much worse.

I’ll admit that I’m not familiar with much of Lang’s television work. But recently, while looking for something else entirely in the CBC’s online video archives, I came across a recent interview on her show that was so appalling (more…)

Public Sector Pay, Private Sector Pay, and the Fraser Institute

Last year, some of the research produced by the Vancouver-based Fraser Institute received some serious criticism. The Institute claims its work is based on “careful, accurate, rigorous measurement”. But the International Labour Organization – an affiliate of the United Nations – released a report which outlined extensive calculation errors and questionable methodologies in the Institute’s Economic Freedom of the World database. And it was also discovered that data for the Institute’s “survey of mining companies” were being collected through a website that was open to anyone, regardless of whether they knew anything about mining.

You would think that criticism like this would make the Institute look a little more thoughtfully at how it conducts its studies. But judging by its new report, Comparing Government and Private Sector Compensation in British Columbia, the Institute isn’t being any more careful with its work. The research presented in this report has numerous problems that contradict the Institute’s claims of “rigorous” and “transparent” methodologies – and which make the results of the research unreliable, to say the least. (more…)

On Politeness, and the End of Target Canada

A few weeks ago, I read this article by Paul Ford about the “unexpected gains” of etiquette and politeness. I was surprised at the snarky tone of some of the reader responses, because I thought it was  a very-well written piece with an important message. Etiquette is not about arcane rules of which fork to use, but about being considerate of others. And the article also gently made the point that politeness can pay off for the polite person, as well as for those he or she interacts with.

A few days after I read Ford’s article, I was wandering through my local Target store. As it happened, this was also a few days after Target announced that it was closing all of its 133 Canadian stores. And at the time I was wandering through, there was some sort of staff briefing going on near the fitting rooms, with a manager and about 15 staff members. I was curious to hear what the staff were being told about the closing, because I’m certainly no fan of how Target has treated some of its workers in Canada, so I pretended to browse the racks while listening to what was being said.

The manager leading the meeting was very impressive. She told the staff members, (more…)

Protecting the Workplace “Star”

Last week, in light of the ongoing revelations in the story of former CBC host Jian Ghomeshi, the Financial Post ran a column entitled “Don’t be the CBC: How employers should handle allegations of violence and workplace harassment”. The column contained some good basic recommendations for employers on dealing with incidents of harassment or abuse against their employees: e.g. knowing the law, training front-line managers, involving unions, and using outside experts to conduct investigations and assessments. However, one of the column’s recommendations – “avoid protecting the ‘star’” – really deserves a column of its own. Because that recommendation touches on a key issue that’s often overlooked in identifying and preventing workplace harassment –  counteracting workplace cultures that implicitly support harassment and abuse.

The CBC, unfortunately, seems to be providing a very good example of how these sorts of workplace cultures can flourish. Although much of the discussion of the Ghomeshi story is around Ghomeshi’s non-work behaviour, one of the women who spoke out after his firing is a CBC employee. She alleges (more…)

Union Grievance Procedures and the Jian Ghomeshi Story

Just over three weeks ago, the Canadian Broadcasting Corporation (CBC) fired Jian Ghomeshi, the host of its radio show Q. The CBC stated that the reason for the firing was “information” that “preclud[ed]” it from continuing to employ him. Since then, a number of women have come forward with allegation that Ghomeshi physically attacked them while they were dating him. Three of these allegations are being investigated by the Toronto police. Ghomeshi is suing the CBC for $55 million for allegedly dismissing him on the basis of a “moral judgement” about his sex life. He also announced on Facebook that he would also be filing a grievance for reinstatement.

A big part of the discussion of this story is about Ghomeshi’s workplace behaviour – since one of the first allegations of abusive behaviour was from another CBC employee – and whether the CBC adequately fulfilled its responsibility as an employer to provide a safe, harassment-free work environment. However, there is a major difference between Ghomeshi’s employment situation and the employment situations of many other high-profile media personalities in Canada and elsewhere. Ghomeshi is a union member – and that means that his situation will likely be managed differently than if he wasn’t part of a union.

Some commentators on the Ghomeshi story – particularly those from outside Canada – apparently don’t understand how grievances work in unionized workplaces in Canada, how a grievance might relate to Ghomeshi’s lawsuit, or the responsibility of his union in representing him. I think it’s important to be clear on those issues, (more…)

The IKEA Lockout Is Over

The nearly 18-month-long lockout of unionized workers at IKEA’s store in Richmond, British Columbia, has ended.

Mediator Vince Ready joined the negotiations between IKEA and the Teamsters Union just after helping the BC Teachers’ Federation and the BC government resolve their bitter dispute. According to several media reports, (more…)

Bill C-377: New Information on “The Bill That Nobody Wants”

Two researchers have uncovered some new and very troubling information about Bill C-377, the proposed Canadian law that would impose exceptionally rigorous financial reporting requirements on unions. “The bill that nobody wants”, as it was called in the researchers’ lecture last week, is now the center of an even more appalling story of misinformation and deception – a story that should concern not only anyone who cares about Canadian unions and workers, but also anyone who cares about the integrity of Canada’s democratic legislative process.

The first version of this bill was introduced in the House of Commons in 2011 as Bill C-317, and the Speaker of the House dismissed it as being out of order. The bill was then re-introduced in the House as Bill C-377 – a private member’s bill sponsored by Member of Parliament Russ Hiebert. It was approved in the House of Commons and sent to the Senate. The Senate refused to vote on it, and returned a heavily amended version of the bill to the House in mid-2013. The House returned the original, unamended bill to the Senate, where it is currently being debated again. It’s extremely unusual for private members’ bills to make it this far in the federal legislative process, or to be on Parliament’s agenda for so long. So what’s really going on here? (more…)

Precarious Work and the Failure of “Human Resource Management”

The Globe and Mail newspaper recently ran a very thoughtful article examining the growth of precarious work in Canada – people holding multiple part-time or temporary jobs with irregular scheduling. Not surprisingly, this form of employment is very attractive for employers, because they can quickly adjust the size of their workforce as needed. But it’s incredibly difficult for the employees, who usually take these jobs out of necessity, not by choice. Many of them have difficulty getting enough paid hours of work to make a living, and they also have to struggle to manage varying work schedules that can change with very little notice.

In the article, economist Jim Stanford is quoted as saying, “If you’re treating people like a disposable input, you’re not going to elicit a lot of loyalty and creativity.” This comment brought to my mind another workplace problem that, in my opinion, is part of the reason for increasingly poor treatment of workers: the failure of “human resource management” to combat the use of exploitative forms of work. When I say “failure”, I don’t mean (more…)