Jobs in “human resource management” – the part of organizations that manages employee-related functions such as hiring, training, and pay – are becoming more professionalized. Professional designations such as Certified Human Resource Professional, which require human resource (HR) practitioners to demonstrate specific HR-related knowledge and skills, are becoming more common among HR staffers. But at the same time, working conditions for many employees are becoming worse.
This doesn’t make sense, because most human resource management (HRM) professional associations have codes of practice that explicitly state HR professionals should promote ethical and fair treatment for workers. For example, the guidelines of the US Society for Human Resource Management’s code of professional responsibility include “strive to achieve the highest levels of service, performance, and social responsibility” and “advocate for the appropriate use and appreciation of human beings as employees”.
Also, the concept of “socially responsible HR” has emerged as part of discussions of corporate social responsibility (CSR) – the idea being that organizations have responsibilities to society as well as to their stakeholders, and that HR practices within the organization should align with an overall CSR strategy by encouraging fair treatment of employees. So if organizations have publicly committed to making positive contributions to society, but at the same time are allowing their own employees to be disrespected and mistreated, why aren’t HR practitioners doing something about it?
Two research studies – one from 2013, one just published – have explored that very intriguing question. The two studies (more…)
Well, I’m fed up too, but not from doing emotional labour. I’m fed up with writers who grab a catchy-sounding term from social science research and misuse it for their own purposes. Hartley certainly isn’t the only author who’s done this, but what she calls “emotional labour” is clearly not what a substantial body of research says is “emotional labour”. That’s not only misleading to readers, but also insulting to the many researchers whose work has produced fascinating insights into this aspect of the workplace.
It’s telling that when Hartley mentions the first in-depth research investigation of emotional labour – Arlie Hochschild’s 1983 book The Managed Heart – she omits the book’s subtitle. The full title of the book is (more…)
Recently, the New York Times Magazine had a special theme issue on “The Future of Work: What Makes a ‘Good Job’ Good?”. As it happened, the issue came out while I was reading the new book Bullshit Jobs: A Theory by anthropologist David Graeber. This was a lovely bit of symmetry, because both the book and the articles in the magazine address similar questions: with more automation in the workplace, why are we not working fewer hours? If we know as much as we do about organizations and work, why are so many workers so unhappy? Shouldn’t work be getting better, instead of getting worse?
These are very big questions with complex answers. I won’t try to cover everything that’s discussed in the book and the magazine articles, and have a wide-ranging but superficial discussion; I recommend that you read the book and the articles for yourself. But I’m going to pull out a couple of themes that I found particularly fascinating.
Both the book and the articles look at the worsening relationships between workers and employers and show that this trend isn’t just anecdotal. Surveys of job satisfaction over time show (more…)
Several years ago, I wrote about Scabby the Rat, the giant inflatable rat that is regularly used at union rallies and picket lines to draw attention to greedy employer behaviour. Recently, Scabby has popped up (ha-ha) in the news, in a good way and in a bad way.
In 2016, members of First Union were negotiating a collective agreement with the owner of a Pak’n Save supermarket. When negotiations stalled, the union members held a protest outside the supermarket, with Scabby and signs reading “Pak’n Slave”. The employer took the union to New Zealand’s employment court (similar to the provincial and federal Labour Relations Boards in Canada), claiming that Scabby and the signs were defamatory and that they breached the legal requirement to bargain in good faith.
In recent years, there have been dire warnings about work becoming more automated. There’s also been much attention paid to telecommuting, remote work, and other technologically-assisted ways for workers to be able to work anywhere. But the reality is that many jobs still require humans to do them, and many jobs also require those humans to actually be at the workplace. Robots haven’t replaced everybody yet, and telecommuting isn’t something that’s feasible in every kind of job.
The city of Seattle is facing a particularly challenging situation right now in “the Seattle Squeeze” – a three-week closure of the major north-south highway that runs through the city, including its downtown. Although there will be some improvements to public transit during the shutdown, it’s anticipated that a lot of workers are going to experience unusually long commutes getting to and from their workplaces. So what can workers do if they have to be at their workplace and it’s going to take a really long time to get there? (more…)
Student evaluations of teaching (SETs) are standard practice in almost every Canadian university and college. These are in-class or online questionnaires that students fill out anonymously to rate and comment on the instructor and the course, with the results passed along to the instructor and, usually, to their supervisor.
But although SETs are standard practice, they’re also controversial. SETs can provide instructors with valuable feedback that they can then use to improve the course or their teaching – the so-called “formative” purpose of such evaluations. But SETs are also often used by universities and colleges as a measure of the quality of the instructor’s teaching – the so-called “summative” purpose. Using SETs for summative purposes can be a problem because there are lots of factors beyond the instructor’s control – such as the difficulty of the course material, the class schedule, the timing and content of the evaluation itself, and even the instructor’s gender or race – that can unduly influence students’ ratings. That is why we’ve seen pushbacks from faculty members and unions at several Canadian post-secondary institutions on SETs being part of (more…)
Some of the most insightful observations about the comparative workplace experiences of men and women have come from people who have gone through a gender transition. Paula Stone Williams recently gave an excellent TED talk about what she learned as a man and as a woman, and she has now written a blog post on the same subject. Her perspective is very enlightening, particularly in showing how men and women can be treated differently in small or subtle ways – but all those little incidents add up to create big power imbalances that can be damaging to individuals and to organizations.
In a Q&A session after a keynote presentation earlier this month, I was asked about my personal discoveries related to gender inequity. Off the top of my head, I could not formulate a list. It did not take long to do so afterwards. In no particular order, here are 12 of my discoveries: In a […]
A lot of recent discussion about the labour force in Canada and elsewhere has focused on the “skills gap” – the alleged mismatch between workers’ skills and the abilities that employers need. One reason for the alleged gap is “digital disruption” – the automation or digitization of job tasks – which is changing how some jobs are done and thus changing the skills needed to successfully perform those jobs. These changes are so rapid that workers’ skills may quickly become outdated. Along similar lines, the Royal Bank of Canada recently released a report calling for post-secondary institutions to improve their graduates’ “human skills”, so as to better equip them for the parts of their future jobs that will involve working with people rather than with computers.
The narrative around the “skills gap” has mostly been controlled by employers and by the business community, and the business media have, generally, uncritically bought into the narrative. But the narrative is misleading in how it portrays the problem. It ignores (more…)
And, um, I’d like to suggest that we should pay more attention to it?
A recent discussion on Twitter raised some provocative points about communication norms in workplaces, especially those norms associated with gender. The research of linguists and sociologists such as Deborah Tannen has shown that men and women communicate differently, especially in the context of work. Men tend to present their views and opinions directly, while women tend to frame their statements with qualifiers such as “I think” or “in my opinion”.
In any workplace, the dominant group’s norms – both linguistic and behavioural – usually become (more…)