media

Employee Engagement Surveys (And Doing Them Well)

2015 was a really bad year for the Canadian Broadcasting Corporation (CBC). At the start of the year, business correspondent Amanda Lang was accused of being in a conflict of interest for her reporting on an issue involving the Royal Bank of Canada while having a personal relationship with a RBC executive. (Lang later left the CBC for a new job with Bloomberg TV.) Then radio host Jian Ghomeshi lost his job because of incidents that resulted in him being charged with one count of choking and five counts of sexual assault – and CBC management’s awkward handling of that situation led to the firing of two top executives. And then TV host Evan Solomon was fired after allegations that he exploited his work-related connections to sell high-priced artworks. (He found a new job on satellite radio and as a magazine columnist.)

There was one bright spot for the CBC in October when the decidedly anti-CBC Conservative party was defeated in the Canadian federal election. The potential for change in the CBC’s relationship with Canada’s federal government, which funds the CBC’s operations, was characterized by retired CBC journalist Linden MacIntyre as “the people that are the custodians of this publicly owned institution no longer seem[ing] to hate it” – but the CBC is still struggling with the fallout from the traumatic events that marred its reputation in the past year.

An external review of the CBC workplace was commissioned after (more…)

This is What We Lose

The new film Spotlight tells the story of an investigation by a team of reporters at the Boston Globe newspaper in the early 2000s. The reporters documented extensive child abuse by priests and brothers in the Catholic Archdiocese of Boston. Their investigation also exposed a cover-up by church officials, who knew that widespread abuse had been happening for several decades but failed to do anything meaningful to stop it.

I saw Spotlight this week, and I highly recommend it. It’s a fascinating and engaging film. And as a former newspaper reporter, I thought the film very realistically depicted the work of reporting, especially in showing the amount of legwork and detailed research that goes into writing a major news story. It also illustrated the often-overlooked contexts within which news stories develop – in this case, the elites in Boston society that helped to keep the abuse hidden, and that also discouraged the Globe from pursuing the story.

However, as much as I enjoyed Spotlight, it also made me feel very sad – because (more…)

Business Professors and Activism: An Interview with Scott Behson

Being neutral in academic work is something that I think many academics struggle with. I came to academia from journalism, so my experiences in journalism might have given me a heightened sensitivity of the importance of neutrality in writing and research. But research can never be entirely neutral or unbiased – if only for the simple reason that we tend to focus on topics that we personally find interesting or important.

However, I’ve noticed that business professors generally seem to interpret being neutral as staying away from any kind of activism – unless it’s something “safe” like joining the local chamber of commerce. I have to admit that when I first started spending time with professors from other academic disciplines, I was slightly shocked that some of them did things like testify at legislative hearings in support of or against proposed legislation, or serving as board members for advocacy groups. I thought, isn’t showing your opinion that strongly going to affect your credibility? But I gradually realized that academics can, and should, use their expertise to benefit society – especially if they can help those in society that struggle to be heard or to be treated fairly.

My frustration about the relative lack of advocacy in my own academic discipline made me especially excited to discover Scott Behson’s work. Scott is an activist who works to promote more family-friendly workplace practices, especially those that affect fathers – and he is also a professor of management in the Silberman College of Business at Fairleigh Dickinson University in New Jersey. Scott is the author of the book The Working Dad’s Survival Guide: How to Succeed at Work and at Home, which is an Amazon #1 best-seller in its categories, and which he describes as “the first book of its kind to provide advice and encouragement for working fathers, helping them to achieve success in their careers while also being the involved, loving dads they always wanted to be.” Scott is also a very active blogger, and has written for the Harvard Business Review Online, the Huffington Post, TIME, and The Wall Street Journal. He frequently appears in media, including MSNBC, NPR and Fox News; has worked with Fortune 500 companies as a consultant; and has been a keynote speaker at major events. Scott kindly agreed to let me interview him via email about his experiences as a business professor and an activist, and how he balances those two roles. (more…)

Newspapers, Endorsements, and Legitimacy

When a newspaper endorses a political party or a candidate during an election, the public assessment of the endorsement tends to turn on two factors: the reasoning leading to the endorsement, and the perceived legitimacy of the newspaper itself. But, as in any kind of legitimacy judgement of an organization, the perception of a newspaper’s legitimacy isn’t based on a single event or piece of information. It’s based on multiple factors, including the perceiver’s beliefs about whether the organization’s actions “are desirable, proper, [or] appropriate within some socially constructed system of norms, values, beliefs, and definitions”. And that is where the Postmedia newspapers in Canada went so spectacularly wrong with their endorsement of the incumbent Conservative Party in the upcoming federal election. (more…)

Overflow and Too Much Research

 

Can there be such a thing as too much research? And if there is, is that a good thing or a bad thing?

Two recent studies suggest that a lot of research is essential to the development of reliable knowledge. Replicating the results of other research studies is an important type of research, because that helps us figure out whether the original studies truly discovered something new, or whether those results were a fluke. And research studies that are variations on other studies – studies that change something from the original study, like an ingredient, or part of the study’s methodology – help us understand whether the results of the original study might apply in other settings or situations. So more research is definitely better than less research.

But another recent study has some very interesting observations on the effect of too much research on the researchers themselves. (more…)

Songwriters on Success

As much as I love music, the process of songwriting has always been a complete and utter mystery to me. I understand how to put words together, I understand how melodies and chords work, but combining all of those into something listenable is a skill I just don’t have. And I think that’s why I’m so interested in interviews with songwriters talking about their work.

I recently finished reading Jake Brown’s book Nashville Songwriter: The Inside Stories Behind Country Music’s Greatest Hits. I have to admit that I mostly stopped listening to country music around 2005 or so. I just got tired of artists that were pushed because of their looks rather than the quality of their music. And I was fed up with too many formulaic songs about trucks, beer and girls (or guys), and “country” songs that were substandard pop songs dressed up with a fiddle or lap steel guitar. So my choices for “country music’s greatest hits” would probably be quite different from Brown’s; here’s one that would definitely be on my list.

Because I don’t pay a lot of attention to country music any more, I don’t know all of the songs and artists that are mentioned in Brown’s interviews with 20 different songwriters. But nevertheless, the book was a fascinating read – and I found it particularly interesting that (more…)

“Why I F***ing Hate Unicorns and the Culture They Breed”

Short cuts are one path to success, but they’re a very perilous path. And when a short-cut mentality starts to dominate an industry like tech startups, it not only threatens the stability of the entire industry – it also downplays the reality of the day-to-day gruntwork that builds a sustainable, solid product. In the words of venture capitalist Mark Suster,

I blame unicorns. Not the successful companies themselves but the entire bullshit culture of swash-buckling startups who define themselves by hitting some magical $1 billion valuation number and the financiers who back them irrespective of metrics that justify it. Unicorn has become part of our lexicon in a sickening way and will no doubt become part of the history we tell about how things got so out of control again….

Victory on the field is more often a result of three yards and a cloud of dust. I like that. So, too, startups. It’s not about being on stage at a Demo Day or featured in an article in TechCrunch or closing a $20 million round. It’s about continually shipping code. It’s about putting out menacing bugs. It’s about a 6:15am flight to a customer in Detroit in Winter for a $200k deal to hit your budget for the quarter….

It’s really about love. And sacrifice. And hard work. And putting in the daily things that it takes to achieve great things. And how in the daily routine of being yourself, committing to goals and just living life, you realize that goals were easier to obtain than you had imagined.

Suster expresses his frustration in this brilliant blog post. Please read the whole thing – it’s worth your time.

(H/t Allison Manley)

The Dark Side of Workplace Wellness

The Report on Business section of the Globe and Mail newspaper recently ran an interview with the authors of a provocative new book, The Wellness Syndrome. The authors, Carl Cederstrom and Andre Spicer,  argue that the ideal of “wellness” has become distorted into a “dangerous ideology”. Promoting “wellness” as a virtue, they suggest, implicitly promotes discrimination against those who have difficulty being “well”, such as people with chronic weight or health issues. And framing “wellness” as an individual issue deflects attention from larger societal conditions, such as poverty, that have much more impact on an individual’s health than their individual choices. (For example, it’s hard to get regular outdoor exercise if you live in an unsafe neighbourhood, or to eat well if the stores in your area don’t stock healthy, affordable food.)

The authors’ perspectives make a lot of sense. And, I would argue, their take on the misuse of “wellness” is also applicable to many “workplace wellness” initiatives.  There are good employers with sincere intentions who run “workplace wellness” programs because they genuinely care about their employees’ well-being. But there are other, less admirable aspects to some of these programs. (more…)

A Tribute to Bill Watterson’s Perspective on Success

The work of cartoonist Bill Watterson is widely loved and respected, but Watterson has had a most unconventional career path. His comic strip Calvin and Hobbes was one of the most successful cartoons of the late 1980s and early 1990s – but Watterson resisted all attempts to commercialize the strip and its characters. No animated movie, no TV series, no stuffed toys or other merchandise. And when Watterson felt the comic strip had “said all it had to say”, he graciously ended it. Other than a few unexpected projects and guest appearances since then – like in 2014,  when Watterson anonymously took over a week of Stephan Pastis’ comic strip Pearls Before Swine – Watterson has worked on whatever he wants to, whenever he feels like it, and stayed out of the public eye.

One of my friends showed me this comic by artist Gavin Aung Than, who runs a website called Zen Pencils. Than was frustrated with working in corporate graphic design, and quit his job to create a career in what he found personally rewarding: choosing inspirational quotes and drawing cartoons to illustrate them. Zen Pencil is a wonderful site; the quotes are carefully selected, and Than’s artwork is astounding – especially when he is illustrating the words of another artist (Calvin and Hobbes fans will recognize the visual reference in the last panel of this comic). Than’s commentary on his Watterson comic explains very eloquently why Watterson’s work is so highly regarded by other cartoonists, and why Than personally was inspired in his work by Watterson’s unconventional choices. Here’s Watterson’s words and Than’s images, in a beautiful and profound commentary on what “success” really looks like. (more…)

Why Academic Freedom is Important to Everyone (Not Just Academics)

The ongoing conflicts at the University of British Columbia that I wrote about last week have caused a lot of discussion about the concept of “academic freedom”. Unfortunately, a fair amount of that discussion has criticized academic freedom as nothing more than an excuse for lazy academics to do irrelevant work, or as something that’s only important to ivory-tower inhabitants fighting over trivial issues.

Clearly I’m biased on the importance of academic freedom,  because it’s extremely relevant to my occupation. But the right to academic freedom in universities is something that is, and should be, important to everyone. Here’s why. (more…)