workplace

Employee Engagement Surveys (And Doing Them Well)

2015 was a really bad year for the Canadian Broadcasting Corporation (CBC). At the start of the year, business correspondent Amanda Lang was accused of being in a conflict of interest for her reporting on an issue involving the Royal Bank of Canada while having a personal relationship with a RBC executive. (Lang later left the CBC for a new job with Bloomberg TV.) Then radio host Jian Ghomeshi lost his job because of incidents that resulted in him being charged with one count of choking and five counts of sexual assault – and CBC management’s awkward handling of that situation led to the firing of two top executives. And then TV host Evan Solomon was fired after allegations that he exploited his work-related connections to sell high-priced artworks. (He found a new job on satellite radio and as a magazine columnist.)

There was one bright spot for the CBC in October when the decidedly anti-CBC Conservative party was defeated in the Canadian federal election. The potential for change in the CBC’s relationship with Canada’s federal government, which funds the CBC’s operations, was characterized by retired CBC journalist Linden MacIntyre as “the people that are the custodians of this publicly owned institution no longer seem[ing] to hate it” – but the CBC is still struggling with the fallout from the traumatic events that marred its reputation in the past year.

An external review of the CBC workplace was commissioned after (more…)

Business Professors and Activism: An Interview with Scott Behson

Being neutral in academic work is something that I think many academics struggle with. I came to academia from journalism, so my experiences in journalism might have given me a heightened sensitivity of the importance of neutrality in writing and research. But research can never be entirely neutral or unbiased – if only for the simple reason that we tend to focus on topics that we personally find interesting or important.

However, I’ve noticed that business professors generally seem to interpret being neutral as staying away from any kind of activism – unless it’s something “safe” like joining the local chamber of commerce. I have to admit that when I first started spending time with professors from other academic disciplines, I was slightly shocked that some of them did things like testify at legislative hearings in support of or against proposed legislation, or serving as board members for advocacy groups. I thought, isn’t showing your opinion that strongly going to affect your credibility? But I gradually realized that academics can, and should, use their expertise to benefit society – especially if they can help those in society that struggle to be heard or to be treated fairly.

My frustration about the relative lack of advocacy in my own academic discipline made me especially excited to discover Scott Behson’s work. Scott is an activist who works to promote more family-friendly workplace practices, especially those that affect fathers – and he is also a professor of management in the Silberman College of Business at Fairleigh Dickinson University in New Jersey. Scott is the author of the book The Working Dad’s Survival Guide: How to Succeed at Work and at Home, which is an Amazon #1 best-seller in its categories, and which he describes as “the first book of its kind to provide advice and encouragement for working fathers, helping them to achieve success in their careers while also being the involved, loving dads they always wanted to be.” Scott is also a very active blogger, and has written for the Harvard Business Review Online, the Huffington Post, TIME, and The Wall Street Journal. He frequently appears in media, including MSNBC, NPR and Fox News; has worked with Fortune 500 companies as a consultant; and has been a keynote speaker at major events. Scott kindly agreed to let me interview him via email about his experiences as a business professor and an activist, and how he balances those two roles. (more…)

“What Makes You Happy?”

My friend Kimbirli Macchiaverna has been a nurse for 20 years, and was a certified nursing assistant for a decade before that. Even though she works in an extremely challenging occupation – one with difficult demands and tasks that change every day – she has a great sense of humour and an unfailingly positive attitude toward life that I really admire.

A few weeks ago, Kimbirli wrote a Facebook post on the advice she gave to another nurse about “liking” her job even when it was tough. With Kimbirli’s permission, I’m reproducing her post here. Although her comments are in the context of nursing,  anyone in any kind of job can find something to think about in what she has to say. (more…)

The Dark Side of Workplace Wellness

The Report on Business section of the Globe and Mail newspaper recently ran an interview with the authors of a provocative new book, The Wellness Syndrome. The authors, Carl Cederstrom and Andre Spicer,  argue that the ideal of “wellness” has become distorted into a “dangerous ideology”. Promoting “wellness” as a virtue, they suggest, implicitly promotes discrimination against those who have difficulty being “well”, such as people with chronic weight or health issues. And framing “wellness” as an individual issue deflects attention from larger societal conditions, such as poverty, that have much more impact on an individual’s health than their individual choices. (For example, it’s hard to get regular outdoor exercise if you live in an unsafe neighbourhood, or to eat well if the stores in your area don’t stock healthy, affordable food.)

The authors’ perspectives make a lot of sense. And, I would argue, their take on the misuse of “wellness” is also applicable to many “workplace wellness” initiatives.  There are good employers with sincere intentions who run “workplace wellness” programs because they genuinely care about their employees’ well-being. But there are other, less admirable aspects to some of these programs. (more…)

Why Academic Freedom is Important to Everyone (Not Just Academics)

The ongoing conflicts at the University of British Columbia that I wrote about last week have caused a lot of discussion about the concept of “academic freedom”. Unfortunately, a fair amount of that discussion has criticized academic freedom as nothing more than an excuse for lazy academics to do irrelevant work, or as something that’s only important to ivory-tower inhabitants fighting over trivial issues.

Clearly I’m biased on the importance of academic freedom,  because it’s extremely relevant to my occupation. But the right to academic freedom in universities is something that is, and should be, important to everyone. Here’s why. (more…)

Blogging, Academia, and Diversity

When Jennifer Berdahl was appointed to a faculty position in the University of British Columbia (UBC) Sauder School of Business, a UBC press release quoted her as saying that she intended to “create change by having a dialogue directly with people in organizations”. But during this past week, a dialogue between Berdahl and UBC has turned into a situation that has gotten a lot of attention.

I want to look at this situation not only because of how badly UBC is handling it, but also because it illustrates how addressing an organization’s diversity issues in an meaningful way requires much more than just public statements.

Here is the background to the situation. (more…)

D.F.L. (Dead F***ing Last)

When you look at competition results, there are several acronyms that you might see next to athletes’ names, such as DNQ (did not qualify), DNF (did not finish), and WD (withdrew). But there’s also an unofficial acronym, and it represents a placement that most competitors will experience at least once in their careers. That acronym is DFL – dead f***ing last.

In the “winning is everything” ethos of competing, DFLing is something to be ashamed of, to avoid, to move on from. We assume that the DFLer choked, or didn’t train hard enough, or shouldn’t have entered the event in the first place. Sometimes we celebrate DFLers for their persistence and determination, like ski jumper Eddie the Eagle at the 1988 Winter Olympics. But more often than not DFLing is an embarrassment, and the only response that’s considered appropriate from the DFLer is either to quit competing or to work extra hard so as not to finish last again.

However, there’s another way to think about DFLs. As described in a recent article by runner Lauren Fleshman, a DFL placing can turn out to be (more…)

Calling for a Public Inquiry

There is a situation going on right now in my home province of British Columbia that is deeply distressing to me as a researcher, as an instructor who teaches courses about employment, and as a citizen. I’m writing this blog post to join the calls for a public inquiry into this situation.

I have been told that this situation hasn’t received a lot of attention outside of BC, so I’ll explain what has happened.

In early September of 2012, Margaret McDiarmid, at the time the health minister in BC’s provincial government, held a news conference to announce that four employees had been fired and three employees had been suspended from the ministry’s pharmaceutical services division. (Subsequently, the suspended employees were fired, and a student researcher on a co-op term was also fired.) The health ministry’s pharmaceutical services division, among other responsibilities, assesses medications to determine whether they will be approved for sale in BC, and/or whether the cost of purchasing the medications will be subsidized by the BC government’s PharmaCare program.

McDiarmid stated at the news conference that the reason for the suspensions and dismissals was an alleged privacy breach involving confidential patient-related data. She also stated that the Royal Canadian Mounted Police (RCMP) were investigating the allegations.

Some of the dismissed and suspended employees were employed through contracts with the ministry, and some were permanent employees. Several of them filed wrongful dismissal and defamation lawsuits; others pursued grievances through their unions. One of the lawsuits alleged that (more…)

Beyond the B-School: Alternatives to the MBA for HR and IR Practitioners

The Master of Business Administration (MBA) is widely perceived as the graduate degree to acquire if you’re in business. But if you’re interested in human resource management or industrial relations (HR/IR), doing an MBA presents a particular set of challenges.

One problem is that MBA programs are expensive. At many universities, the pricing of these programs is based on the assumption that the student’s employer will subsidize the cost – which may not always be true. The cost of an MBA program is an issue for many potential students, but cost may be a particular challenge for HR/IR practitioners – especially those whose education might not be subsidized – because HR jobs tend to pay less than other business-related jobs.

Another problem is (more…)

Representing Business

Advocating for any kind of group is a difficult task, because of the responsibility of accurately representing the views of all the group members. In the case of advocating for businesses, the term “business” describes a type of organization or a legal entity. It doesn’t inherently represent a single political perspective, or a single point of view. So it’s troubling when “business advocacy” groups take sides on issues while apparently assuming that all business owners think the same way.

This week, the United Way of Halifax and the Canadian Centre for Policy Alternatives (CCPA) released a report estimating the amount of a “living wage” in the Halifax region. A “living wage” is not the legislated minimum wage; it’s a measure of (more…)