human resource management

Universities, Governance, and Conflict

It’s been a turbulent time recently in British Columbia’s post-secondary education system. In August, Arvind Gupta, the president of the University of British Columbia (UBC), suddenly resigned less than one year into his appointment. A UBC faculty member was criticized for a blog post she wrote about the resignation; that criticism resulted in an investigation which determined that UBC had failed to protect her academic freedom. After the report from the investigation was released, the chair of UBC’s Board of Governors stepped down from his position. But then an inadvertent leak of documents by UBC reignited the controversy, and Gupta spoke out to say that he chose to resign because he felt he did not have the support of the board.

Meanwhile, in December, the University of Northern British Columbia (UNBC) announced that its new chancellor – the ceremonial head of the university – would be James Moore, a former federal Member of Parliament and federal cabinet minister. Moore’s appointment was opposed by the UNBC faculty association, UNBC’s two student associations, and two thousand signatories to a petition, including several members of UNBC’s Senate. They complained that Moore had been a key part of a government that had muzzled scientific research and ignored climate change, and that some of Moore’s own actions went against the values and principles in UNBC’s mission statement. Despite the assurances of the chair of the UNBC Board of Governors that the board was “listening” to these concerns, Moore’s appointment was finalized in January.

These events have generally been framed by the media as a “they said”/”they said” scenario, with two different narratives struggling to become the one that’s accepted as the truth. Presenting the conflicting points of view is important in understanding why these disputes have arisen. But the “they said”/”they said” perspective omits the contextual picture: specifically, (more…)

Employee Engagement Surveys (And Doing Them Well)

2015 was a really bad year for the Canadian Broadcasting Corporation (CBC). At the start of the year, business correspondent Amanda Lang was accused of being in a conflict of interest for her reporting on an issue involving the Royal Bank of Canada while having a personal relationship with a RBC executive. (Lang later left the CBC for a new job with Bloomberg TV.) Then radio host Jian Ghomeshi lost his job because of incidents that resulted in him being charged with one count of choking and five counts of sexual assault – and CBC management’s awkward handling of that situation led to the firing of two top executives. And then TV host Evan Solomon was fired after allegations that he exploited his work-related connections to sell high-priced artworks. (He found a new job on satellite radio and as a magazine columnist.)

There was one bright spot for the CBC in October when the decidedly anti-CBC Conservative party was defeated in the Canadian federal election. The potential for change in the CBC’s relationship with Canada’s federal government, which funds the CBC’s operations, was characterized by retired CBC journalist Linden MacIntyre as “the people that are the custodians of this publicly owned institution no longer seem[ing] to hate it” – but the CBC is still struggling with the fallout from the traumatic events that marred its reputation in the past year.

An external review of the CBC workplace was commissioned after (more…)

Business Professors and Activism: An Interview with Scott Behson

Being neutral in academic work is something that I think many academics struggle with. I came to academia from journalism, so my experiences in journalism might have given me a heightened sensitivity of the importance of neutrality in writing and research. But research can never be entirely neutral or unbiased – if only for the simple reason that we tend to focus on topics that we personally find interesting or important.

However, I’ve noticed that business professors generally seem to interpret being neutral as staying away from any kind of activism – unless it’s something “safe” like joining the local chamber of commerce. I have to admit that when I first started spending time with professors from other academic disciplines, I was slightly shocked that some of them did things like testify at legislative hearings in support of or against proposed legislation, or serving as board members for advocacy groups. I thought, isn’t showing your opinion that strongly going to affect your credibility? But I gradually realized that academics can, and should, use their expertise to benefit society – especially if they can help those in society that struggle to be heard or to be treated fairly.

My frustration about the relative lack of advocacy in my own academic discipline made me especially excited to discover Scott Behson’s work. Scott is an activist who works to promote more family-friendly workplace practices, especially those that affect fathers – and he is also a professor of management in the Silberman College of Business at Fairleigh Dickinson University in New Jersey. Scott is the author of the book The Working Dad’s Survival Guide: How to Succeed at Work and at Home, which is an Amazon #1 best-seller in its categories, and which he describes as “the first book of its kind to provide advice and encouragement for working fathers, helping them to achieve success in their careers while also being the involved, loving dads they always wanted to be.” Scott is also a very active blogger, and has written for the Harvard Business Review Online, the Huffington Post, TIME, and The Wall Street Journal. He frequently appears in media, including MSNBC, NPR and Fox News; has worked with Fortune 500 companies as a consultant; and has been a keynote speaker at major events. Scott kindly agreed to let me interview him via email about his experiences as a business professor and an activist, and how he balances those two roles. (more…)

The Dark Side of Workplace Wellness

The Report on Business section of the Globe and Mail newspaper recently ran an interview with the authors of a provocative new book, The Wellness Syndrome. The authors, Carl Cederstrom and Andre Spicer,  argue that the ideal of “wellness” has become distorted into a “dangerous ideology”. Promoting “wellness” as a virtue, they suggest, implicitly promotes discrimination against those who have difficulty being “well”, such as people with chronic weight or health issues. And framing “wellness” as an individual issue deflects attention from larger societal conditions, such as poverty, that have much more impact on an individual’s health than their individual choices. (For example, it’s hard to get regular outdoor exercise if you live in an unsafe neighbourhood, or to eat well if the stores in your area don’t stock healthy, affordable food.)

The authors’ perspectives make a lot of sense. And, I would argue, their take on the misuse of “wellness” is also applicable to many “workplace wellness” initiatives.  There are good employers with sincere intentions who run “workplace wellness” programs because they genuinely care about their employees’ well-being. But there are other, less admirable aspects to some of these programs. (more…)

Blogging, Academia, and Diversity

When Jennifer Berdahl was appointed to a faculty position in the University of British Columbia (UBC) Sauder School of Business, a UBC press release quoted her as saying that she intended to “create change by having a dialogue directly with people in organizations”. But during this past week, a dialogue between Berdahl and UBC has turned into a situation that has gotten a lot of attention.

I want to look at this situation not only because of how badly UBC is handling it, but also because it illustrates how addressing an organization’s diversity issues in an meaningful way requires much more than just public statements.

Here is the background to the situation. (more…)

Why I support pretty much any strike by pretty much anyone, anywhere, about anything

In response to the one-day strike by Transport for London workers this week, Nathaniel Tapley provides this eloquent and passionate explanation of why it’s important for everyone to support workers on strike. “Every assault on pay, or conditions, for anyone in any industry narrows the options for us all. “

Nathaniel Tapley's avatarNathaniel Tapley

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If you live in or around London, or work there, or know anyone who does, your social media will have been drenched in anger at the Tube strike this morning, along with the occasional voice popping up with: “I was saying Boo-urns.”

Anyway, many people’s first instinct is to blame the strikers (even if they couched in terms of support for nurses / teachers / anyone except tube drivers), so I thought I’d explain why mine isn’t.

To begin, I must declare an interest: I intend to use the Night Tube. I’d rather the person in control of the metal drunk-ferry burrowing its way through subterranean London at peak suicide time felt well-rested and recompensed and able to concentrate on getting me home without being dead.

They’re actually fighting for your pay and conditions

Wait, what? No they’re not? I don’t earn that much.

In a country where more…

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Calling for a Public Inquiry

There is a situation going on right now in my home province of British Columbia that is deeply distressing to me as a researcher, as an instructor who teaches courses about employment, and as a citizen. I’m writing this blog post to join the calls for a public inquiry into this situation.

I have been told that this situation hasn’t received a lot of attention outside of BC, so I’ll explain what has happened.

In early September of 2012, Margaret McDiarmid, at the time the health minister in BC’s provincial government, held a news conference to announce that four employees had been fired and three employees had been suspended from the ministry’s pharmaceutical services division. (Subsequently, the suspended employees were fired, and a student researcher on a co-op term was also fired.) The health ministry’s pharmaceutical services division, among other responsibilities, assesses medications to determine whether they will be approved for sale in BC, and/or whether the cost of purchasing the medications will be subsidized by the BC government’s PharmaCare program.

McDiarmid stated at the news conference that the reason for the suspensions and dismissals was an alleged privacy breach involving confidential patient-related data. She also stated that the Royal Canadian Mounted Police (RCMP) were investigating the allegations.

Some of the dismissed and suspended employees were employed through contracts with the ministry, and some were permanent employees. Several of them filed wrongful dismissal and defamation lawsuits; others pursued grievances through their unions. One of the lawsuits alleged that (more…)

Beyond the B-School: Alternatives to the MBA for HR and IR Practitioners

The Master of Business Administration (MBA) is widely perceived as the graduate degree to acquire if you’re in business. But if you’re interested in human resource management or industrial relations (HR/IR), doing an MBA presents a particular set of challenges.

One problem is that MBA programs are expensive. At many universities, the pricing of these programs is based on the assumption that the student’s employer will subsidize the cost – which may not always be true. The cost of an MBA program is an issue for many potential students, but cost may be a particular challenge for HR/IR practitioners – especially those whose education might not be subsidized – because HR jobs tend to pay less than other business-related jobs.

Another problem is (more…)

Management and Leadership Lessons from Skating Parents

As an adult skater, and as someone who only started skating seriously as an adult, having a parent involved in my skating career is something I missed out on entirely. But for many parents, having a child in skating is like managing an organization. The parent has to recruit and hire staff to work with their child (coaches, choreographers, off-ice trainers, dance teachers, costume designers); they have to schedule their child’s training and other activities related to the sport; they have to make sure the child gets to everything on time and is prepared for the activity they’re going to; and they are the “investor” in the business, i.e. the one that pays for everything (which can be very expensive).

And the questions that skating parents often struggle with are very similar to the questions faced by many business leaders and managers. How intensely should they be involved with someone’s progress or skill development, particularly if that person is going through a difficult time? How can they facilitate a positive experience for everyone involved in the organization? How can they help people become independent and responsible, and to develop the ability to make the best decisions for themselves? (more…)

On Politeness, and the End of Target Canada

A few weeks ago, I read this article by Paul Ford about the “unexpected gains” of etiquette and politeness. I was surprised at the snarky tone of some of the reader responses, because I thought it was  a very-well written piece with an important message. Etiquette is not about arcane rules of which fork to use, but about being considerate of others. And the article also gently made the point that politeness can pay off for the polite person, as well as for those he or she interacts with.

A few days after I read Ford’s article, I was wandering through my local Target store. As it happened, this was also a few days after Target announced that it was closing all of its 133 Canadian stores. And at the time I was wandering through, there was some sort of staff briefing going on near the fitting rooms, with a manager and about 15 staff members. I was curious to hear what the staff were being told about the closing, because I’m certainly no fan of how Target has treated some of its workers in Canada, so I pretended to browse the racks while listening to what was being said.

The manager leading the meeting was very impressive. She told the staff members, (more…)