organizations

What Do Universities Want from Employers?

Around this time of year, as university graduation ceremonies are starting to happen, there are usually more than a few news stories about the knowledge, skills and abilities that employers are looking for in university graduates. There’s also stories claiming that Canada has a “skills gap”: that new university graduates allegedly lack the skills that employers are seeking.

These stories tend to be very one-sided discussions, based on an implicit assumption that a university’s job is to produce what employers want. Obviously, no university student wants to spend several years and many thousands of dollars to end up being unemployable. But when all Canadian universities are struggling with decreasing government funding and increasing operating expenses, I sense an increasing frustration from universities that they are expected to respond only to whatever employers want. And, in my view, this frustration also results from a failure by governments and other stakeholders to acknowledge other purposes for university education – like producing well-rounded individuals that can become active and informed members of society.

There are great employers who understand what universities do, and why they do what they do. And there are not-so-great employers who don’t understand why universities won’t produce “better” graduates. If universities were to respond to those narrow-minded employers, what would they say? Here’s what I think it might sound like. (more…)

Up Close and Personal with the UK General Election

Last month I spent two weeks in Britain, and purely by chance those two weeks were during the campaign leading up to the UK general election on May 7th. Elections are an incredibly important part of democracy, and I never forget how fortunate I am to live in a country where I get to vote and where my vote can make a difference. Since I became old enough to vote, I have only missed participating in one election that I was eligible to vote in (I had a good excuse – I was in Antarctica). But my trip to the UK gave me the opportunity to see how election campaigns work in another country with a parliamentary system of government – and that being the country whose legislative structure most strongly influenced my own country’s legislative system. (more…)

Peer Review Gone Wrong, Again

The anonymous peer review process that’s used to determine whether academic research articles are published or presented is supposed to be a neutral process. But research on peer review has revealed many problems with the process, such as biased outcomes, and excessive lengths of time to get articles accepted. This week, there was a stunning example of another problem with the process – sexist reviews. (more…)

Evaluating Historical Research in Business

I started doing research in organizational and business history for no other reason than I like to try to figure out why things are the way they are. I have no formal training in historical research – I’ve learned what I’ve learned mostly from experience, and from very helpful suggestions from more experienced researchers along the way. But I’m also working within an academic discipline that doesn’t have a strong record of historical research, and that only considers certain kinds of historical research to be legitimate or worthwhile.

That background made me very interested in Jeffrey Smith’s recent article “Writing Media History Articles: Manuscript Standards and Scholarly Objectives”, which was published in Journalism and Mass Communication Quarterly. While Smith is specifically discussing research in media history, I found that a lot of the issues he discusses in the article are true for research in business history as well. And many of the issues he identifies resonated with my own experiences of trying to get research in business history published in academic journals. (more…)

Society, Power, and “Hack Attack”

Nick Davies’ book Hack Attack  is a powerful read. It’s the story of Davies’ investigation into the phone hacking conducted by several of the British newspapers owned by Rupert Murdoch’s News International. The investigation led to a judicial inquiry, several criminal convictions,  and the closure of the News of the World newspaper. And since Hack Attack was released last year, eight victims of phone hacking have filed a civil suit against the Mirror group of newspapers for invasion of privacy – a suit that is currently being heard in a London court.

Davies’ book describes the details and scope of the hacking – and how the hacking gradually became exposed, thanks to several anonymous informants – but also illuminates (more…)

When “Best Practices” Aren’t Best

Anyone who went to business school around the same time I did remembers “excellence”. Specifically, that was Tom Peters’ book In Search of Excellence, which described how companies could improve by copying what great companies did well. That book sparked a management fad of benchmarking – which then morphed into the idea of “best practices”. But now, unfortunately, it looks like the very sound ideas behind “best practices” are being lost and corrupted by corporate doublespeak.

In the last couple of weeks, I’ve come across more than a few examples of organizations using “best practices” as a reason to reduce or cancel services. The explanation usually goes something like this: the organization has “benchmarked” itself against similar organizations, or looked at other organizations’ “best practices”, and allegedly found that other organizations are doing less of a certain thing, or doing that thing less expensively. This then becomes a justification for the organization to downgrade its own offerings.

This use of “best practices” is not what was originally envisioned. Although Peters has admitted that his investigation of “excellence” was not as rigorous as it could have been, nevertheless his book had a powerful practical message.  (more…)

Management and Leadership Lessons from Skating Parents

As an adult skater, and as someone who only started skating seriously as an adult, having a parent involved in my skating career is something I missed out on entirely. But for many parents, having a child in skating is like managing an organization. The parent has to recruit and hire staff to work with their child (coaches, choreographers, off-ice trainers, dance teachers, costume designers); they have to schedule their child’s training and other activities related to the sport; they have to make sure the child gets to everything on time and is prepared for the activity they’re going to; and they are the “investor” in the business, i.e. the one that pays for everything (which can be very expensive).

And the questions that skating parents often struggle with are very similar to the questions faced by many business leaders and managers. How intensely should they be involved with someone’s progress or skill development, particularly if that person is going through a difficult time? How can they facilitate a positive experience for everyone involved in the organization? How can they help people become independent and responsible, and to develop the ability to make the best decisions for themselves? (more…)

Public Sector Pay, Private Sector Pay, and the Fraser Institute

Last year, some of the research produced by the Vancouver-based Fraser Institute received some serious criticism. The Institute claims its work is based on “careful, accurate, rigorous measurement”. But the International Labour Organization – an affiliate of the United Nations – released a report which outlined extensive calculation errors and questionable methodologies in the Institute’s Economic Freedom of the World database. And it was also discovered that data for the Institute’s “survey of mining companies” were being collected through a website that was open to anyone, regardless of whether they knew anything about mining.

You would think that criticism like this would make the Institute look a little more thoughtfully at how it conducts its studies. But judging by its new report, Comparing Government and Private Sector Compensation in British Columbia, the Institute isn’t being any more careful with its work. The research presented in this report has numerous problems that contradict the Institute’s claims of “rigorous” and “transparent” methodologies – and which make the results of the research unreliable, to say the least. (more…)

On Politeness, and the End of Target Canada

A few weeks ago, I read this article by Paul Ford about the “unexpected gains” of etiquette and politeness. I was surprised at the snarky tone of some of the reader responses, because I thought it was  a very-well written piece with an important message. Etiquette is not about arcane rules of which fork to use, but about being considerate of others. And the article also gently made the point that politeness can pay off for the polite person, as well as for those he or she interacts with.

A few days after I read Ford’s article, I was wandering through my local Target store. As it happened, this was also a few days after Target announced that it was closing all of its 133 Canadian stores. And at the time I was wandering through, there was some sort of staff briefing going on near the fitting rooms, with a manager and about 15 staff members. I was curious to hear what the staff were being told about the closing, because I’m certainly no fan of how Target has treated some of its workers in Canada, so I pretended to browse the racks while listening to what was being said.

The manager leading the meeting was very impressive. She told the staff members, (more…)

Human Resource Management and the CBC

One of the biggest stories in work & organizations in Canada right now is the ongoing workplace scandals at the Canadian Broadcasting Corporation. At first, attention was focused on the firing of former radio host Jian Ghomeshi.  In the first week of 2015, Ghomeshi was charged with three more counts of assault, and  two CBC executives were placed on indefinite “leaves of absence”. But now another controversy has arisen that involves a different CBC employee – senior business correspondent Amanda Lang. According to a report quoting another CBC reporter, Lang intervened in the CBC’s coverage of a news story involving a company that Lang was paid to give speeches to; she also had a personal relationship with an executive at that company.

Before last week, it might have been possible to attribute CBC management’s ineffective strategy of dealing with Ghomeshi – which seemed to be to ignore or downplay signs of trouble for as long as possible – to the challenges of an exceptional situation that even the most experienced executive would have trouble handling. But the news about Lang’s alleged behaviour – which the CBC again seemed to manage by denial and by downplaying dissent – raises the very serious possibility that CBC has a systemic and widespread problem with its workplace culture and its human resource management practices.

A reader of this blog contacted me to point out one part of the CBC story that has largely gone unnoticed. This part involves Todd Spencer, who is CBC’s “executive director, people and culture” and is one of the two executives currently on leave. (more…)